We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN3816458
29 Dec 2014 Barclays Stockbrokers Limited Not upheldInvestment and pensionsMr D’s complaint concerns the service he has received from Barclays Stockbrokers Limited (“Barclays”), following the delisting of a stock he holds from the London Stock Exchange (“LSE”). The stock Mr D holds is currently listed and traded on the Australian Stock Exchange (“ASX”).Bar... (2 pages)View decision -
Decision Reference DRN-4748606
29 Apr 2024 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-4748606 The complaint Mr D complained PSG SIPP Limited (PSG) caused a significant delay to the transfer of his pension benefits to a new provider, leading to a potential financial loss. He is seeking compensation for any loss, together with compensation for the distress and inconvenien... (5 pages)View decision -
Decision Reference DRN1836215
21 Apr 2017 Santander Consumer (UK) Plc UpheldBanking and creditMrs M complains she was mis-sold car finance provided by Santander Consumer (UK) plc (trading as Volvo Car Credit).Mrs M is represented by a family member, but I’ll refer to all that’s been said on her behalf as if Mrs M has said it – for ease of reading.backgroundT... (4 pages)View decision -
Decision Reference DRN0350125
11 Feb 2020 Legal & General Insurance Limited UpheldInsurance (excluding PPI)Mr M is unhappy that Legal & General Insurance Limited (L&G) won’t pay his home insurance claim for theft of a number of valuable items and cash following a burglary at his home.backgroundMr M made a claim to L&G in January 2018 following a break in at an annex/cottage in the g... (3 pages)View decision -
Decision Reference DRN3575315
10 Sep 2015 Santander UK Plc Not upheldBanking and creditMr F complains that money has been taken out of his savings account with Santander UK Plc without his consent. Mr F’s daughters, Miss F and Ms F, bring this complaint on behalf of Mr F as his attorneys.backgroundI issued my provisional decision in July 2015, a copy ... (6 pages)View decision -
Decision Reference DRN3908420
14 Jan 2019 Interactive Investor Services Limited UpheldInvestment and pensionsMr and Mrs P complain that Interactive Investor Services Limited (“IIS”) failed to manage the transfer of their SIPP and ISA accounts in line with their instructions. As a result they say they have suffered a number of delays, needed to spend a considerable amount of... (5 pages)View decision -
Decision Reference DRN-4665112
26 Mar 2024 Sterling ISA Managers Limited UpheldInvestmentsDRN-4665112 The complaint Mr and Mrs A complain about Sterling ISA Managers Limited trading as Advance by Embark, referred to as “Embark”, or “the transferor”. In summary, they’re unhappy about the delay in transferring their holdings from Embark to a third-party provider referred to as “t... (5 pages)View decision -
Decision Reference DRN6654332
4 Mar 2014 W H Ireland Limited UpheldInvestment and pensionsMr C has complained about advice given by W H Ireland Limited (WHIL) to invest monies into a Livestock Technology Solutions (LTS) Fund and a Data Technology Resource Group Limited (DTRG) holding.backgroundWHIL completed a fact find with Mr C in November 2007 which recorded that Mr C: ... (9 pages)View decision -
Decision Reference DRN-4040071
23 Mar 2023 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-4040071 The complaint Mr B has complained to Suffolk Life Pensions Limited, trading as Curtis Banks Pensions, about the time it took to transfer his Self Invested Personal Pension (SIPP) to Hargreaves Lansdown, saying that he’s incurred losses through missed investment opportunities. M... (8 pages)View decision
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