We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
-
Decision Reference DRN-3423734
9 Sep 2022 Punter Southall SIPP Limited UpheldPensions and AnnuitiesDRN-3423734 The complaint Mr F complains that PSFM SIPP Limited (PSFM) failed to carry out sufficient checks when accepting his application for a Self-Invested Personal Pension (SIPP) and allowing his investment in a high-risk illiquid investment. And that he has suffered loss as a result.... (24 pages)View decision -
Decision Reference DRN-2245529
16 Oct 2020 Global Markets Group Limited UpheldInvestmentsDRN-2245529 The complaint Mr O says Global Markets Group Limited (‘GMG’) is responsible for financial losses incurred in his trading account (the ‘account’). He claims compensation for financial loss (including commission payments) and for the trouble and upset the matter has caused him. G... (7 pages)View decision -
Decision Reference DRN-5129312
15 May 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldBanking and PaymentsDRN-5129312 The complaint Mr and Mrs F complain that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (“NatWest”) won’t refund the money they lost when they fell victim to a scam. What happened Having previously invested in a company called Buy2let/Raedex Consortium Ltd – “R”, Mr and Mr... (7 pages)View decision -
Decision Reference DRN-5767880
21 Aug 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5767880 The complaint Mr S has complained about the quality of a car provided on finance by Tandem Motor Finance Limited. What happened Tandem supplied Mr S with a used car on a hire purchase agreement in October 2023. The cash price of the car was around £6,700 and it had covered ... (7 pages)View decision -
Decision Reference DRN-5107414
3 Jan 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5107414 The complaint Ms P complains that Bank of Scotland plc (“BoS”) won’t refund the money she lost when she fell victim to a scam. What happened Ms P invested £14,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in August 2020. Ms P’s understanding of the investment w... (7 pages)View decision -
Decision Reference DRN-3328760
27 Aug 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-3328760 The complaint Mr T has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a multi-member occupational pension scheme in December 2014. Mr T’s pension fund was subsequently used to invest in Dolphin Capital and AIGO UK Residential P... (7 pages)View decision -
Decision Reference DRN-3423743
31 Aug 2022 Punter Southall SIPP Limited UpheldPensions and AnnuitiesDRN-3423743 The complaint Mr H complains that PSFM SIPP Limited (PSFM) failed to carry out sufficient checks when accepting his application for a Self-Invested Personal Pension (SIPP) and allowed his investment in a high-risk illiquid investment. Mr H says he has suffered a loss and consid... (25 pages)View decision -
Decision Reference DRN-5219710
18 Dec 2024 Nucleus Financial Services Ltd Not upheldPensions and AnnuitiesDRN-5219710 The complaint Mr P has complained about a transfer of his personal pension with Nucleus Financial Services Limited (Nucleus) to a small self-administered scheme (SSAS) in late March 2015. Mr P’s SSAS was subsequently used to invest in an overseas property development – White ... (12 pages)View decision -
Decision Reference DRN-5088696
1 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5088696 The complaint This complaint concerns the transfer of Mr H’s personal pension with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in October 2015. Mr H’s complaint was that Prudential failed in its responsibi... (12 pages)View decision -
Decision Reference DRN-4984793
28 Feb 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4984793 The complaint Mr D has complained, via a Claims Management Company (‘CMC’), about a transfer of his ReAssure Limited (‘ReAssure’) personal pension to a small self-administered scheme (‘SSAS’) in September 2015. Mr D’s SSAS was subsequently used to invest in Llana Beach Resor... (14 pages)View decision