We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN-3121330
17 Mar 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3121330 The complaint Ms C complains Barclays Bank UK PLC, trading as Barclaycard, won’t reimburse money she lost when she says she fell victim to a scam. For ease I will refer to Barclays throughout. What happened Ms C had recently returned to the UK following the breakdown of a relat... (11 pages)View decision -
Decision Reference DRN-3107440
10 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3107440 The complaint Mr B has complained, with the help of a professional third party, about a transfer of his personal pensions, previously held with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a small self-administered scheme (“SSAS”) in June 2014. Mr B’s S... (10 pages)View decision -
Decision Reference DRN-4917484
25 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4917484 The complaint Mr A has complained about a transfer of his personal pensions, with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (“SSAS”) in June 2014. Mr A’s SSAS was subsequently used to invest in an overseas property i... (12 pages)View decision -
Decision Reference DRN0322827
22 Nov 2019 Best Practice IFA Group Limited Not upheldInvestment and pensionsMr M complains that Andrew Morton & Co Ltd, an appointed representative (AR) of Best Practice IFA Group Limited (Best Practice), acted wrongly and out of line with the instructions provided in investing in a number of high-risk shares. He also believes that Best Practice has failed to ... (14 pages)View decision -
Decision Reference DRN-3235189
5 Nov 2024 Attivo Financial Services Limited Not upheldPensions and AnnuitiesDRN-3235189 The complaint Mr C has complained with the help of a professional third party, about a transfer of his Attivo Financial Services Limited (‘Attivo’) personal pension to a small self-administered scheme (“SSAS”) in September 2015. Mr C’s SSAS was subsequently used to invest in... (12 pages)View decision -
Decision Reference DRN7883504
25 Feb 2020 Positive Solutions (Financial Services) Ltd UpheldInvestment and pensionssummary of complaintMr P’s complaint is that Positive Solutions (Financial Services) Limited gave him unsuitable advice to transfer two pensions to a self-invested personal pension (SIPP) in order to invest in an overseas property investment scheme with Harlequin Property. That scheme has ... (41 pages)View decision -
Decision Reference DRN1082061
15 Mar 2021 Falcon International Financial Services Ltd UpheldInvestment and pensionsComplaint In his complaint form, Mr H told us he’s complaining about Falcon International Financial Services Ltd (FIFS) because he was wrongly advised to make an unregulated, land-based investment. This was funded by switching his pension benefits to a self-invested personal pension (SIPP)... (30 pages)View decision -
Decision Reference DRN-5196698
30 Dec 2024 BW SIPP LLP UpheldPensions and AnnuitiesDRN-5196698 The complaint Mr H’s complaint is about his Self-Invested Personal Pension (‘SIPP’), previously administered by BW SIPP LLP (‘BW’). His complaint mainly presents the following claims – BW’s failure to communicate corporate notices it received in May and June 2023, for his... (12 pages)View decision -
Decision Reference DRN-5152685
18 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5152685 The complaint Mr B has complained, with the help of a professional representative, about a transfer of his The Royal London Mutual Insurance Society Limited (Royal London) personal pension to a small self-administered scheme (SSAS) in March 2015. Mr B’s SSAS was subsequently... (12 pages)View decision -
Decision Reference DRN-6113635
2 Feb 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6113635 The complaint Mr K complains Wise Payments Limited (“Wise”): - Deactivated his accounts and did so without explanation nor notice - Failed to accept confirmation of his legal name as evidenced by his UK passport - Didn’t refund his funds, despite Mr K providing Wise with ext... (12 pages)View decision