We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN5745707
13 Aug 2015 Alliance Trust Savings Limited Not upheldInvestment and pensionsComplaintMrs A has complained about the forced sale by Alliance Trust Savings Limited (the firm) of the Verizon shares held within her self-invested personal pension (SIPP). Due to the late notification of the sale she argues that she was not given adequate time to find ... (4 pages)View decision -
Decision Reference DRN-4082238
31 May 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4082238 The complaint Mr M on behalf of P (a limited company) complains that Barclays Bank Plc has treated it unfairly in relation to information it has recorded against it. While this is P’s complaint, for ease of read I will mostly refer to its representative and director, Mr M. What... (4 pages)View decision -
Decision Reference DRN2992975
5 Nov 2018 Career Finance 4 Trade Skills Limited UpheldBanking and creditMiss T complains that she was mis-sold a course financed by Career Finance 4 Trade Skills Limited (CF4TSL).background On 10 October 2015 Miss T purchased a Domestic Electrical Installer course from Trades Gateway and entered into a Fixed Sum Loan agreement with CF4TSL.Mis... (3 pages)View decision -
Decision Reference DRN8140531
30 Jun 2017 The Asset Exchange Ltd Not upheldBanking and creditMr L’s complaint concerns a hire purchase agreement (HPA) that he made with The Asset Exchange Ltd when purchasing a car. He is unhappy with the quality of the car. And also believes that the agreement is invalid, so it’s not enforceable.backgroundMr L entered into ... (3 pages)View decision -
Decision Reference DRN5641598
20 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr B complains on behalf of his mother, Mrs B, that Lloyds Bank PLC will not register a lasting power of attorney unless the attorneys sign 38 terms and conditions some of which are unfair.backgroundMr B tried to register a lasting power of attorney after deleting five o... (1 page)View decision -
Decision Reference DRN8005751
4 Jul 2014 Express Finance (Bromley) Limited Not upheldBanking and creditMr C complains that he has asked Express Finance (Bromley) Limited (“Express Finance”) to remove two defaults recorded on his credit file, but it has not replied to his correspondence.backgroundMr C took out a loan with Express Finance at the beginning of September 2010. Four days lat... (3 pages)View decision -
Decision Reference DRN4800634
2 Oct 2013 Amtrust Europe Limited Not upheldInsurance (excluding PPI)The circumstances and background to this complaint were set out in my provisional decision in August 2013, as follows: Mrs M complains about the handling of her claim for uninsured losses under the legal protection cover of her motor insurance policy. Her legal expenses cover was under... (4 pages)View decision -
Decision Reference DRN-5330715
27 Mar 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5330715 The complaint Mr K complains that Admiral Insurance (Gibraltar) Limited placed a marker on his vehicle which showed it was an insurance ‘write off’. He says this caused him a financial loss as he couldn’t sell it. What happened Mr K held an insurance policy underwritten by ... (4 pages)View decision -
Decision Reference DRN-2558410
17 Mar 2021 Zenith Insurance plc Not upheldInsuranceDRN-2558410 The complaint Mr F complains that Zenith Insurance plc unfairly handled a claim a third party made against him on his motor insurance policy. What happened In June 2020, Zenith received an allegation that Mr F’s car had been in a collision with another vehicle back in December ... (4 pages)View decision -
Decision Reference DRN-4969414
20 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4969414 The complaint Mr E complains Vanquis Bank Limited (Vanquis) should have done more to help him recover a £50 administrative charge paid to an insurance broker. What happened On 27 December 2023, Mr E said he paid £50 with his credit card to an insurance broker (which I’ll ca... (4 pages)View decision