We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN-5304172
4 Feb 2025 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5304172 The complaint Mr H has complained about a transfer of his Phoenix Life Limited personal pension to a small self-administered scheme (SSAS 1 ) in November 2015. Mr H’s SSAS was subsequently used to invest in an overseas property development. The investment now appears to have... (18 pages)View decision -
Decision Reference DRN-5010542
12 Sep 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-5010542 The complaint Mr A complains that he was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). He says he was given misleading information about the security of the investment. What happened In June 2019, Mr A invested £100,000 into MIXG Ltd loan notes. ... (21 pages)View decision -
Decision Reference DRN-5013006
10 Sep 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5013006 The complaint Mrs F has complained about the transfer of the personal pension policies she held with Scottish Widows Limited (“SWL”) to a small self-administered scheme (“SSAS”), in 2014. Mrs F’s SSAS was subsequently used to invest in The Resort Group (“TRG”) an overseas co... (18 pages)View decision -
Decision Reference DRN4769763
28 Jun 2019 Intrinsic Financial Planning Ltd UpheldInvestment and pensionsMr B complains about advice to switch his existing pension benefits into a self-invested personal pension (SIPP). He thinks the advice was unsuitable because it did not take into account the proposed investment which involved more risk than he was prepared to take. Mr B says the pension sw... (23 pages)View decision -
Decision Reference DRN-5015476
29 Oct 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldPensions and AnnuitiesDRN-5015476 The complaint Mrs S has complained about a transfer of her Sun Life Assurance Company of Canada (UK) Limited (Sun Life) personal pension to a small self-administered scheme (SSAS) in April 2015. Mrs S’s SSAS was subsequently used to invest in Llana Beach, a resort developmen... (17 pages)View decision -
Decision Reference DRN-4686776
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4686776 The complaint Mr C complains that he was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). He says he was given misleading information about the security of the investment. What happened In May 2019, Mr C invested £20,000 into MIXG Ltd loan notes. The l... (21 pages)View decision -
Decision Reference DRN-4648396
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4648396 The complaint Ms B complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was given misleading information about the security of the investment. What happened In June 2019, Ms B invested £25,000 into MIX Ltd loan notes. Th... (22 pages)View decision -
Decision Reference DRN-5231926
30 Dec 2024 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5231926 The complaint Mr B has complained about a transfer from his Zurich Assurance Ltd (Zurich) personal pension to a small, self-administered scheme (“SSAS”) in 2014. Mr B’s SSAS was subsequently used to invest in Dolphin Capital and an overseas property development – I shall ref... (19 pages)View decision -
Decision Reference DRN-5282189
13 Feb 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5282189 The complaint Mr T has complained about a transfer of his Zurich Assurance Limited (Zurich) personal pension to a small self-administered scheme (SSAS) in August 2014. Mr T’s SSAS was subsequently used to invest in an overseas property development with The Resort Group (TRG)... (20 pages)View decision -
Decision Reference DRN2753513
23 Jan 2020 Yorsipp Limited UpheldInvestment and pensionsMr P has a self-invested personal pension (SIPP) with Yorsipp Limited. He invested in a property development scheme in Cyprus in 2007. Mr P says Yorsipp has breached the duty of care it owes him in a number of ways when it made that investment on his behalf and he claims compensation from ... (25 pages)View decision