We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN2753513
23 Jan 2020 Yorsipp Limited UpheldInvestment and pensionsMr P has a self-invested personal pension (SIPP) with Yorsipp Limited. He invested in a property development scheme in Cyprus in 2007. Mr P says Yorsipp has breached the duty of care it owes him in a number of ways when it made that investment on his behalf and he claims compensation from ... (25 pages)View decision -
Decision Reference DRN2392201
23 Jan 2020 Yorsipp Limited UpheldInvestment and pensionsMs M has a self-invested personal pension (SIPP) with Yorsipp Limited. She invested in a property development scheme in Cyprus in 2008. Ms M says Yorsipp has breached the duty of care it owes her in a number of ways when it made that investment on her behalf and she claims compensation fro... (25 pages)View decision -
Decision Reference DRN-5529868
20 May 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5529868 The complaint Mrs D’s complaint is, in essence, that First Holiday Finance Limited (“FHF”) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her and her late husband under s.140A of the Consumer Credit Act 1974 (as amended) (“CCA”) and ... (21 pages)View decision -
Decision Reference DRN-3594994
20 Oct 2022 Target Servicing Limited UpheldMortgagesDRN-3594994 The complaint Mr T complains that Target Servicing Limited wouldn’t allow him to redeem his help to buy loan, which meant that the sale of his property fell through. What happened Mr T bought a flat with the assistance of the help to buy scheme in 2012. The help to buy scheme i... (24 pages)View decision -
Decision Reference DRN0855891
22 Jul 2019 St Martin's Partners LLP UpheldInvestment and pensionsMr B complained about the transfer of his existing personal pension to a newly opened self invested personal pension (SIPP).He says this was to done to enable a particularunregulated investment to follow and he says all of these things were unsuitable for him.It’s said Mr B has suffered a ... (22 pages)View decision -
Decision Reference DRN-4623118
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4623118 The complaint Ms W complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was given misleading information about the security of the investment. What happened In January 2019, Ms W invested £10,000 into MIX2 Ltd loan notes.... (23 pages)View decision -
Decision Reference DRN2946679
23 Jan 2020 Yorsipp Limited UpheldInvestment and pensionsMs F has a self-invested personal pension (SIPP) with Yorsipp Limited. She invested in a property development scheme in Cyprus in 2008. Ms F says Yorsipp has breached the duty of care it owes her in a number of ways when it made that investment on her behalf and she claims compensation fro... (25 pages)View decision -
Decision Reference DRN1691329
23 Jan 2020 Yorsipp Limited UpheldInvestment and pensionsMs D has a self-invested personal pension (SIPP) with Yorsipp Limited. She invested in a property development scheme in Cyprus in early 2008. Ms D says Yorsipp has breached the duty of care it owes her in a number of ways when it made that investment on her behalf and she claims compensati... (25 pages)View decision -
Decision Reference DRN7815219
10 Jan 2017 Burlington Associates Ltd Not upheldInvestment and pensionsMr A has complained about various investments he made into the R2i schemes in 2005 and 2006. Mr A’s complaints against Burlington Associates Ltd (BAL) concern the investment he made into the R2i Special Opportunities PCC Ltd Sveti Stefan Cell in 2006.Mr A and his f... (24 pages)View decision -
Decision Reference DRN-4641036
20 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4641036 The complaint Mr B is unhappy that The Prudential Assurance Company Limited (Prudential) hasn’t provided the calculation directed in a final decision issued by this service on 16 August 2011. He’s also complained about delays, including in transferring his two policies, and fai... (19 pages)View decision