We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN-5229571
23 Dec 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5229571 The complaint Mr G complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr G transferred a personal pension plan (... (42 pages)View decision -
Decision Reference DRN-4471319
22 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4471319 The complaint Mr F holds a Self-Invest Personal Pension (SIPP) with Westerby Trustee Services Limited (“Westerby”). He has complained that Westerby failed to carry out sufficient due diligence when it accepted an instruction to establish the SIPP and invest in unregulated inves... (42 pages)View decision -
Decision Reference DRN-5238473
13 Jan 2025 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5238473 The complaint Mrs R – the wife of the late Mr R, complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting Mr R’s application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr R tran... (43 pages)View decision -
Decision Reference DRN-4480442
27 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4480442 The complaint Mr G complained that Westerby Trustee Services Limited (Westerby) didn’t do what it ought to have done when it accepted his Self-Invested Personal Pension (SIPP) application. He says Westerby are liable in respect of the loss of pension funds that were then transf... (44 pages)View decision -
Decision Reference DRN-4308385
18 Aug 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4308385 The complaint Mr N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (45 pages)View decision -
Decision Reference DRN-5432360
27 Mar 2025 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5432360 The complaint Mr M complains that Westerby Trustee Services Limited (‘Westerby’) didn’t act fairly when accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr M transferred personal pension plans (PPPs) he held with ... (45 pages)View decision -
Decision Reference DRN-4495556
5 Dec 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4495556 The complaint Mrs M has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs M transferred monies from her existing pension into the SIPP, which was invested in holdings that haven’t performed as well as hoped. Mrs M complained that... (46 pages)View decision -
Decision Reference DRN-3638754
9 Aug 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3638754 The complaint Mr B complains that Westerby Trustee Services Limited (“Westerby”) should’ve done more due diligence before accepting the investments he made in his Self-Invested Personal Pension (“SIPP”). What happened Westerby’s been represented by two law firms for periods of ... (43 pages)View decision -
Decision Reference DRN-3359820
28 Mar 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3359820 The complaint Mr H complains that Westerby Trustee Services Limited (‘Westerby’) failed in their duties when accepting his Self-Invested Personal Pension (‘SIPP’) application and facilitating the investments that were made. What happened Westerby has been represented by solicit... (44 pages)View decision -
Decision Reference DRN-5320048
26 Mar 2025 Morgan Lloyd SIPP Services Limited UpheldPensions and AnnuitiesDRN-5320048 The complaint Mr M complains that Morgan Lloyd SIPP Services Limited failed to carry out sufficient due diligence before accepting the introduction of his self-invested personal pension (‘SIPP’) business and his application to invest in a high-risk unregulated investment sch... (44 pages)View decision