We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4264 results
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Decision Reference DRN7113752
18 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMr I and Mrs E complain that Barclays Bank PLC (trading as Barclaycard) has unfairly terminated their merchant facility and registered risk information about them with fraud prevention databases.backgroundMr I and Mrs E had a merchant facility with Barclaycard to enable the... (2 pages)View decision -
Decision Reference DRN2690749
27 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditMr H complains that Lloyds Bank plc unfairly removed his overdraft facility without warning.background Mr H says that he received no proper warning from Lloyds about its decision to remove the overdraft facility. He also considers that the way in which Lloyds dealt wi... (3 pages)View decision -
Decision Reference DRN8366495
6 Nov 2019 Brightside Insurance Services Limited UpheldInsurance (excluding PPI)Mr E has complained that Brightside Insurance Services Limited renewed his car insurance policy for the wrong car. Mrs E, a named driver, was stopped by police for driving uninsured. She’s assisting her husband in his complaint.backgroundMr E bought a car insurance policy through a broker,... (3 pages)View decision -
Decision Reference DRN-2564620
25 Feb 2021 Gefion Insurance A/S UpheldInsuranceDRN-2564620 The complaint Mr I complains about Gefion Insurance A/S (Gefion), who provided his taxi insurance. He’s unhappy with Gefion’s valuation of his vehicle after it was deemed a total loss. Mr I is also unhappy with the service he received during the claims handling process. What ha... (3 pages)View decision -
Decision Reference DRN-4211934
27 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4211934 The complaint Mr E complains that Admiral Insurance (Gibraltar) Limited mishandled a motor insurance policy. What happened Mr E was in his thirties with a wife and children. In 2021, he had a provisional driving licence. In late January 2021, he took out an Admiral policy for a... (4 pages)View decision -
Decision Reference DRN6665194
18 Sep 2015 Barclays Bank Plc Not upheldBanking and creditMrs D complains that Barclays Bank PLC, trading as Barclaycard, will not consider her complaint about a car she says she purchased using her credit card. Mrs D’s complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974.backgroundMrs D say... (2 pages)View decision -
Decision Reference DRN2266877
17 Oct 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr D says MCE Insurance Company Limited didn’t offer him enough for a stolen motorcycle when he made a claim on his motorcycle insurance policy.backgroundMr D bought the bike from a dealer in November 2016. It was sold to him as damaged and repaired. Mr D paid £5,100 ... (2 pages)View decision -
Decision Reference DRN5494257
1 Jun 2016 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mr O has complained that Allianz Insurance Plc’s service to him was poor when he made a claim under his motor insurance policy.backgroundMr O’s car was damaged in an incident and he made a claim to his insurer, Allianz. Allianz told Mr O he qualified for a new r... (2 pages)View decision -
Decision Reference DRN6229782
24 Sep 2013 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mr R complains that Zurich Insurance PLC paid a claim made by a third party on his commercial vehicle policy after the third party commenced legal proceedings. He is unhappy that this has resulted in an increased premium.backgroundMr R was stopped by a third party when leaving his veh... (3 pages)View decision -
Decision Reference DRN-4775803
8 May 2024 Weatherbys Bank Limited Not upheldBanking and PaymentsDRN-4775803 The complaint Mr M complains that Weatherbys Bank Limited has charged VAT on his fees when he was no longer VAT registered. Mr M is represented in his complaint by a professional adviser but for ease, I will continue to refer to Mr M as though he is bringing the complaint himse... (3 pages)View decision
