We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4353 results
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Decision Reference DRN8774792
30 Nov 2016 PSA Finance UK Limited Not upheldBanking and creditMr H complains about the amount charged by PSA Finance UK Limited, trading as Peugeot Financial Services, when he terminated his hire purchase agreement.backgroundA car was supplied to Mr H under a hire purchase agreement with Peugeot Financial Services that he signe... (2 pages)View decision -
Decision Reference DRN5000636
20 Dec 2018 Eldon Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H complains his car was impounded after it was found that Eldon Insurance Services Ltd had recorded the wrong registration number on his motor vehicle insurance policy. It then cost him £210 to have the car released. background Mr H applied for his policy online,... (2 pages)View decision -
Decision Reference DRN2914191
28 Jul 2016 BISL Limited Not upheldInsurance (excluding PPI)Mr P’s complained that BISL Limited passed on the wrong registration details to an insurer when he bought a motor insurance policy through a comparison website. Mr P’s mother, Mrs P is representing him in his complaint.backgroundMr P’s policy was due for renewal and... (2 pages)View decision -
Decision Reference DRN1664185
16 Feb 2017 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr L has complained that Volkswagen Financial Services (UK) Limited incorrectly recorded his name and registration number on his hire purchase agreement. To avoid Mr L being identified in this decision I’ll refer to the first name he uses as F and the first name o... (2 pages)View decision -
Decision Reference DRN-2919373
19 Aug 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2919373 The complaint Miss O complains that Soteria Insurance Limited (trading as Co-op) gave incorrect information which resulted in her being stopped by the police. What happened Miss O’s father has a motor insurance policy with Co-op. Miss O is a named driver on the policy. Miss O’s... (2 pages)View decision -
Decision Reference DRN2808589
24 Oct 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd recorded his vehicle’s registration number incorrectly at the point of sale and did not refund the premium following the cancellation of a new policy within the cooling off period.background Mr C attempted to tax his vehicle but the on... (2 pages)View decision -
Decision Reference DRN0775725
17 Oct 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr A complains that Adrian Flux Insurance Services Group (a broker) failed to carry out his instructions to amend the vehicle registration on his motor insurance policy correctly and later declined to offer him its services.our initial conclusionsOur adjudicator rejected the complaint. Sh... (2 pages)View decision -
Decision Reference DRN-4793821
16 May 2024 Scottish Widows Limited Not upheldInvestmentsDRN-4793821 The complaint Mr and Mrs A complain that Scottish Widows Limited provided them with incomplete and inaccurate information about the steps they would need to follow in order to surrender a bond they held as trustees. As a result of the poor information they complain that the pay... (4 pages)View decision -
Decision Reference DRN-4189426
19 Jun 2023 Aviva Insurance Limited Not upheldInsuranceDRN-4189426 The complaint Miss T complains that Aviva Insurance Limited mishandled her motor insurance policy. What happened The subject matter of the insurance policy and the complaint is a car first registered in about 2018. In about May 2022, Miss T bought the car. It had a number plate... (2 pages)View decision -
Decision Reference DRN-4013470
10 Mar 2023 Rock Insurance Services Limited UpheldInsuranceDRN-4013470 The complaint Mrs and Mr F complain that Rock Insurance Service Limited sent their travel insurance documentation to a third party without their consent. Rock is the intermediary for this policy. Part of this complaint concerns the actions of a travel agent. As Rock has accepte... (4 pages)View decision
