We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4927 results
-
Decision Reference DRN0286045
12 Aug 2014 HSBC Bank plc Not upheldBanking and creditMr and Mrs K complain that HSBC Bank Plc amended the registration of the ownership of their property from a tenancy in common to a joint tenancy when they remortgaged with HSBC in 2009. background Mr and Mrs K purchased their property in 2004 and instructed their solicitor to register ... (2 pages)View decision -
Decision Reference DRN0989392
21 Feb 2017 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr M complains that U K Insurance Limited (”UKI”) made an error when it updated his car insurance policy. He also complains about the level of customer service he received.backgroundIn November 2015, a named driver on Mr M’s car insurance policy called UKI to update th... (2 pages)View decision -
Decision Reference DRN8774792
30 Nov 2016 PSA Finance UK Limited Not upheldBanking and creditMr H complains about the amount charged by PSA Finance UK Limited, trading as Peugeot Financial Services, when he terminated his hire purchase agreement.backgroundA car was supplied to Mr H under a hire purchase agreement with Peugeot Financial Services that he signe... (2 pages)View decision -
Decision Reference DRN-4942054
12 Sep 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4942054 The complaint Mr S complains about errors with the electoral roll registration date on his credit file with TransUnion International UK Limited. What happened In May 2023 Mr S contacted TransUnion as he found he wasn’t recorded on the electoral roll at his current address. ... (3 pages)View decision -
Decision Reference DRN7954311
9 Sep 2016 Kwik-Fit Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complained that Kwik-Fit Insurance Services Ltd got his car registration number wrong and so insured the wrong car under his motor insurance policy. backgroundMr W bought his policy from Kwik-Fit via an online motor insurance comparison website. When he had a car ... (2 pages)View decision -
Decision Reference DRN2914191
28 Jul 2016 BISL Limited Not upheldInsurance (excluding PPI)Mr P’s complained that BISL Limited passed on the wrong registration details to an insurer when he bought a motor insurance policy through a comparison website. Mr P’s mother, Mrs P is representing him in his complaint.backgroundMr P’s policy was due for renewal and... (2 pages)View decision -
Decision Reference DRN5000636
20 Dec 2018 Eldon Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H complains his car was impounded after it was found that Eldon Insurance Services Ltd had recorded the wrong registration number on his motor vehicle insurance policy. It then cost him £210 to have the car released. background Mr H applied for his policy online,... (2 pages)View decision -
Decision Reference DRN1664185
16 Feb 2017 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr L has complained that Volkswagen Financial Services (UK) Limited incorrectly recorded his name and registration number on his hire purchase agreement. To avoid Mr L being identified in this decision I’ll refer to the first name he uses as F and the first name o... (2 pages)View decision -
Decision Reference DRN-2919373
19 Aug 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2919373 The complaint Miss O complains that Soteria Insurance Limited (trading as Co-op) gave incorrect information which resulted in her being stopped by the police. What happened Miss O’s father has a motor insurance policy with Co-op. Miss O is a named driver on the policy. Miss O’s... (2 pages)View decision -
Decision Reference DRN0775725
17 Oct 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr A complains that Adrian Flux Insurance Services Group (a broker) failed to carry out his instructions to amend the vehicle registration on his motor insurance policy correctly and later declined to offer him its services.our initial conclusionsOur adjudicator rejected the complaint. Sh... (2 pages)View decision