We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
-
Decision Reference DRN0151294
18 Dec 2013 Mortgage Express Not upheldBanking and creditMr B complains that Mortgage Express did not;1.respond to his request for copies of his loan application and legal charge;2.confirm that a loan was arranged;3. confirm that it had not exploited the time period between completion of the legal charge and its registration at the Land Regis... (2 pages)View decision -
Decision Reference DRN6636105
17 Aug 2015 Redcats (Brands) Limited Not upheldBanking and creditMiss M had a catalogue account with Redcats (Brands) Limited, trading as La Redoute. She complains that La Redoute defaulted this account and placed adverse information on her credit file. She says that she did not receive any correspondence about an outstanding balance,... (2 pages)View decision -
Decision Reference DRN6327164
26 Apr 2016 TSB Bank plc UpheldBanking and creditMiss C complains that TSB Bank plc has wrongly returned unpaid a number of direct debits. She wants compensation.backgroundOur adjudicator recommended that this complaint be upheld. Having checked with a number of Miss C’s creditor’s she found that there had been ... (2 pages)View decision -
Decision Reference DRN-2714902
14 Apr 2021 etika Finance UK Limited Not upheldConsumer CreditDRN-2714902 The complaint Mr A complains that PayBreak Limited (“PayBreak”), trading as afforditNOW have rejected a claim he made to them under section 75 of the Consumer Credit Act (1974). What happened The details of this complaint are well known to both parties, so I won’t repeat them a... (2 pages)View decision -
Decision Reference DRN8501165
12 Jan 2017 Lowell Portfolio I Ltd Not upheldBanking and creditMr T complains that Lowell Portfolio I Ltd continued to report a default that should not have been registered. backgroundMr T’s debt with another lender was bought by Lowell in June 2015. Mr T says that in July and August 2015 he was in contact with the original ... (2 pages)View decision -
Decision Reference DRN3007136
5 Feb 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMiss K complains that The Royal Bank of Scotland Plc supplied incorrect information to credit reference agencies which prevented her getting a better mortgage deal.backgroundMiss K got a mortgage with RBS in October 2009. In early 2014, she discovered that RBS had registered a default ... (1 page)View decision -
Decision Reference DRN4043843
30 May 2019 PayPal Europe Sarl & Cie, SCA Not upheldBanking and creditMr S complains that PayPal Europe Sarl & Cie, SCA won’t give him a refund for a service he didn’t receive.backgroundMr S booked and paid for an airport parking space through a booking agent using PayPal. But when he tried to park his car the automatic entry system ... (2 pages)View decision -
Decision Reference DRN-2365382
19 Mar 2021 Arval UK Limited Not upheldConsumer CreditDRN-2365382 The complaint Mrs R’s complaint is that she wasn’t provided with the service she should have been when asking for information about the car she had leased under a hire agreement with Arval UK Limited. What happened Mrs R entered a three year hire agreement with Arval on 1 Febru... (3 pages)View decision -
Decision Reference DRN1482735
24 Jul 2014 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs H says The Royal Bank of Scotland Plc (“RBS”) mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in October 2005. The policy was added to Mrs H’s credit card account when she applied for the card online ... (1 page)View decision -
Decision Reference DRN0079519
27 May 2016 Corporate & Professional Pensions Limited UpheldInvestment and pensionsMs P complained about the length of time it has taken to transfer her self-investedpersonal pension (SIPP) from Corporate & Professional Pensions Limited (C&PP) to anew provider.backgroundThe background of this complaint was detailed in my provisional decision ... (8 pages)View decision