We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
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Decision Reference DRN3097256
4 Sep 2020 White Dove Garages Limited Not upheldBanking and creditMr S complains that White Dove Garages Limited failed to clear the outstanding finance on a vehicle he used as part-exchange towards a new financial agreement. He wants it to clear that balance and pay compensation.backgroundMr S is represented in this complaint by a family member, Mrs S. ... (3 pages)View decision -
Decision Reference DRN-3935124
20 Mar 2023 esure Insurance Limited Not upheldInsuranceDRN-3935124 The complaint Ms M has complained that esure Insurance Limited trading as esure has undervalued her vehicle following a claim she made on her motor insurance policy. What happened A third party collided with Ms M, so she submitted a claim to esure. Her vehicle was ... (4 pages)View decision -
Decision Reference DRN-2937749
13 Sep 2021 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-2937749 The complaint Mr J complains about how Toyota Financial Services (UK) Plc (Toyota) dealt with matters when he tried to enter into a finance agreement for a used car. What happened Around February 2020, Mr J spoke to a car dealership with intentions of acquiring a car. He said m... (4 pages)View decision -
Decision Reference DRN1599682
20 Feb 2015 TSB Bank plc Not upheldBanking and creditMr D has complained about the customer service provided by TSB Bank plc. He was unhappy about a letter that the bank sent to him, the lengthy process he had to go through to register for paperless correspondence and that they won’t use emails when corresponding with him.backgroundMr D h... (3 pages)View decision -
Decision Reference DRN5707694
23 Jan 2018 Lloyds Bank PLC Not upheldBanking and creditMr O complains that he is being asked to pay charges which he thinks are unfair. He would like Lloyds Bank PLC, trading as Lloyds Bank Cardnet, to refund these to him.Mr O brings this complaint on behalf of his company – E.backgroundAs part of an agreement Mr O h... (2 pages)View decision -
Decision Reference DRN6657502
27 Oct 2015 National Westminster Bank Plc UpheldBanking and creditA, a limited company, has complained about how National Westminster Bank Plc managed their two accounts from the time one was set up until being closed.Mrs M has brought the complaint as a director of A.backgroundA needed to open an additional client account in 2013 ... (2 pages)View decision -
Decision Reference DRN1320234
13 Aug 2015 Bank of Scotland Plc Not upheldBanking and creditMr P complains that Bank of Scotland PLC (trading as Halifax) invited him to participate in a savers prize draw but then told him, after he’d registered, that he couldn’t take part. He wants the bank to reimburse the cost of his calls and give him compensation for ... (2 pages)View decision -
Decision Reference DRN0238861
13 Jun 2016 Barclays Bank Plc Not upheldBanking and creditMiss W and Miss B complain that they were mis-sold packaged bank accounts by Barclays Bank Plc. backgroundMiss W and Miss B had a joint account with Barclays. This was upgraded to an “Additions” packaged bank account in 2002 and then an “Additions Plus” account in ... (3 pages)View decision -
Decision Reference DRN4360254
17 Sep 2013 Shop Direct Finance Company Limited UpheldBanking and creditMrs L complains that she has been an agent of Shop Direct Finance Company Limited (“Shop Direct”) for many years. However, Shop Direct has pursued her personally for a debt after one of her customers failed to pay for a purchase. backgroundShop Direct says Mrs L opened her account in 1... (3 pages)View decision -
Decision Reference DRN2277421
13 Aug 2013 National Westminster Bank Plc Not upheldBanking and creditS, represented by its director Mrs B, complains that National Westminster Bank Plc (“the bank”) agreed an overdraft facility of £25,000. Based upon that, Mrs B says that the company incurred costs, as has she personally. The bank later declined the application, leaving the company an... (2 pages)View decision
