We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
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Decision Reference DRN8774792
30 Nov 2016 PSA Finance UK Limited Not upheldBanking and creditMr H complains about the amount charged by PSA Finance UK Limited, trading as Peugeot Financial Services, when he terminated his hire purchase agreement.backgroundA car was supplied to Mr H under a hire purchase agreement with Peugeot Financial Services that he signe... (2 pages)View decision -
Decision Reference DRN1632702
4 Sep 2015 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr S complains that Royal & Sun Alliance Insurance Plc (RSA) refused to amend the policy record when he told them about a change of registration number. And because of this he had to hire a car until the change was made.background The background and circumstance... (4 pages)View decision -
Decision Reference DRN-3248096
8 Feb 2022 ATLANTA 1 INSURANCE SERVICES LIMITED Not upheldInsuranceDRN-3248096 The complaint Mr N has complained that Atlanta1 Insurance Services Limited, trading as Autonet Insurance Group (‘Autonet’) didn’t assist following discovery of an error on his motor insurance policy. What happened Mr N took out motor insurance cover in April 2020 through a pric... (3 pages)View decision -
Decision Reference DRN3235275
27 Oct 2016 Saga Services Limited Not upheldInsurance (excluding PPI)Mr D is unhappy that when he called his breakdown provider for assistance when he was abroad, he was told he didn’t have cover as his policy couldn’t be validated, and the wrong registration number was recorded. Mr D thinks Saga Services Limited is responsible for the ... (2 pages)View decision -
Decision Reference DRN2914191
28 Jul 2016 BISL Limited Not upheldInsurance (excluding PPI)Mr P’s complained that BISL Limited passed on the wrong registration details to an insurer when he bought a motor insurance policy through a comparison website. Mr P’s mother, Mrs P is representing him in his complaint.backgroundMr P’s policy was due for renewal and... (2 pages)View decision -
Decision Reference DRN0657821
27 Feb 2015 Mortgages Plc Not upheldBanking and creditMr G has complained that Mortgages Plc has failed to provide him with a copy of the contract to show there is a valid mortgage.backgroundIn September 2006 Mr G granted a mortgage to Mortgages Plc (under its trading name of Mortgages 1 Limited) as security for a loan. Mr G signed a Leg... (3 pages)View decision -
Decision Reference DRN1664185
16 Feb 2017 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr L has complained that Volkswagen Financial Services (UK) Limited incorrectly recorded his name and registration number on his hire purchase agreement. To avoid Mr L being identified in this decision I’ll refer to the first name he uses as F and the first name o... (2 pages)View decision -
Decision Reference DRN-2919373
19 Aug 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2919373 The complaint Miss O complains that Soteria Insurance Limited (trading as Co-op) gave incorrect information which resulted in her being stopped by the police. What happened Miss O’s father has a motor insurance policy with Co-op. Miss O is a named driver on the policy. Miss O’s... (2 pages)View decision -
Decision Reference DRN2808589
24 Oct 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd recorded his vehicle’s registration number incorrectly at the point of sale and did not refund the premium following the cancellation of a new policy within the cooling off period.background Mr C attempted to tax his vehicle but the on... (2 pages)View decision -
Decision Reference DRN0775725
17 Oct 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr A complains that Adrian Flux Insurance Services Group (a broker) failed to carry out his instructions to amend the vehicle registration on his motor insurance policy correctly and later declined to offer him its services.our initial conclusionsOur adjudicator rejected the complaint. Sh... (2 pages)View decision
