We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4152 results
-
Decision Reference DRN-2919373
19 Aug 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2919373 The complaint Miss O complains that Soteria Insurance Limited (trading as Co-op) gave incorrect information which resulted in her being stopped by the police. What happened Miss O’s father has a motor insurance policy with Co-op. Miss O is a named driver on the policy. Miss O’s... (2 pages)View decision -
Decision Reference DRN2808589
24 Oct 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd recorded his vehicle’s registration number incorrectly at the point of sale and did not refund the premium following the cancellation of a new policy within the cooling off period.background Mr C attempted to tax his vehicle but the on... (2 pages)View decision -
Decision Reference DRN0775725
17 Oct 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr A complains that Adrian Flux Insurance Services Group (a broker) failed to carry out his instructions to amend the vehicle registration on his motor insurance policy correctly and later declined to offer him its services.our initial conclusionsOur adjudicator rejected the complaint. Sh... (2 pages)View decision -
Decision Reference DRN3888498
3 Sep 2013 Lancaster Insurance Services Limited UpheldInsurance (excluding PPI)Mr S complains that Lancaster Insurance Services Limited (“Lancaster”) incorrectly recorded his motor vehicle’s registration number on his motor insurance documents. This resulted in him not being able to tax his vehicle.backgroundMr S applied online through a comparison website for a m... (2 pages)View decision -
Decision Reference DRN5805675
26 Sep 2017 Calpe Insurance Company Limited Not upheldInsurance (excluding PPI)Miss S has complained that Calpe Insurance Company Limited’s (“Calpe”) settled a claim under her motor insurance policy.backgroundMiss S had motor insurance with Calpe and Mr S was a named driver on her policy. Another driver reported that they’d been involved in an ... (2 pages)View decision -
Decision Reference DRN4510745
13 Feb 2018 One Call Insurance Services Limited UpheldInsurance (excluding PPI)Mrs C complains about how One Call Insurance Services Limited responded when she found that her car wasn’t covered by her motor insurance policy. She wants it to indemnify her for the consequences.backgroundMrs C said she took out a new policy with One Call to begin wh... (2 pages)View decision -
Decision Reference DRN-5293199
26 Feb 2025 The Royal Bank of Scotland Plc Not upheldMortgagesDRN-5293199 The complaint Mr and Mrs S complain that The Royal Bank of Scotland Plc (“RBS”) failed to ensure that the title to their property was registered in their name when they bought it with the assistance of a mortgage from RBS and RBS failed to warn them of it. What happened Mr a... (2 pages)View decision -
Decision Reference DRN-4936973
31 Jul 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4936973 The complaint Mr O complains that TransUnion International UK Limited (TransUnion) reported incorrect information about his electoral registration on his credit report and failed to resolve the matter within a reasonable timeframe. What happened I issued my provisional decis... (4 pages)View decision -
Decision Reference DRN1632702
4 Sep 2015 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr S complains that Royal & Sun Alliance Insurance Plc (RSA) refused to amend the policy record when he told them about a change of registration number. And because of this he had to hire a car until the change was made.background The background and circumstance... (4 pages)View decision -
Decision Reference DRN3235275
27 Oct 2016 Saga Services Limited Not upheldInsurance (excluding PPI)Mr D is unhappy that when he called his breakdown provider for assistance when he was abroad, he was told he didn’t have cover as his policy couldn’t be validated, and the wrong registration number was recorded. Mr D thinks Saga Services Limited is responsible for the ... (2 pages)View decision
