We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN-4729730
8 Oct 2024 Black Horse Limited Not upheldConsumer CreditDRN-4729730 The complaint Mr K complains that Black Horse Limited is pursuing him for a debt he doesn’t owe. What happened On 16 August 2017, Mr K entered a hire purchase agreement for a car (registration ending DPZ, agreement ending 291) which was to be repaid over 48 months. Unfortuna... (2 pages)View decision -
Decision Reference DRN6810901
2 Feb 2016 National Westminster Bank Plc UpheldBanking and creditMs K’s complains that: that National Westminster Bank Plc ( National Westminster) behaved incorrectly during and after her divorce proceedings in respect of a mortgaged property, and that this has given her a lot of difficulties; that her own mortgage application ... (9 pages)View decision -
Decision Reference DRN2425026
8 Nov 2017 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Mrs Z is unhappy that Tesco Underwriting Limited won’t refund the premium she paid when it cancelled her motor insurance policy from the start. She says she made an unintentional mistake on her application and it’s not fair for it to retain her premium.backgroundTesc... (2 pages)View decision -
Decision Reference DRN6828595
20 Jan 2016 Carcashpoint Limited UpheldBanking and creditMrs L complains Carcashpoint Limited has chased her for a debt that is not hers.backgroundIn October 2014 Mrs L bought a car using cash.In February 2015 Mrs L was contacted by bailiffs who said her car had been used to take out a loan from Carcashpoint. Mrs L says... (2 pages)View decision -
Decision Reference DRN-4286394
8 Aug 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4286394 The complaint Mr S is concerned that his pension fund lost significant value when he decided to switch from The Prudential Assurance Company Limited (Prudential) to a new provider. He says this was despite a significant increase in the stock market over the same period. What ha... (5 pages)View decision -
Decision Reference DRN-5033363
20 Sep 2024 Phoenix Wealth Services Limited UpheldPensions and AnnuitiesDRN-5033363 The complaint Mr D says Phoenix Wealth Services Limited (Phoenix) is responsible for delays when he decided to switch his pension to another provider. He says this has caused him financial detriment, trouble and upset. What happened Mr D had a Retirement Account with Phoeni... (6 pages)View decision -
Decision Reference DRN8230329
24 Mar 2017 Barclays Bank Plc Not upheldBanking and creditMr R complains that Barclays Bank Plc (“Barclays”) placed a default on his credit file for an account which he had asked it to close. This default was later removed. But Mr R says that he was unable to secure a tenancy agreement for some of the period this defa... (2 pages)View decision -
Decision Reference DRN2535390
6 Aug 2018 Chubb European Group plc Not upheldInsurance (excluding PPI)Mr H has complained that Chubb European Group (CEG) plc’s decision to reject his theft claim is unfair. Mr H made a claim under his car insurance policy when his car was stolen.Mr H’s representative is assisting him in his complaint.backgroundMr H bought a car insur... (2 pages)View decision -
Decision Reference DRN-3434193
19 May 2022 Equifax Limited UpheldConsumer CreditDRN-3434193 The complaint Mr W is unhappy about Equifax Limited reporting his personal information on his brother’s credit report. Mr W is represented in his complaint by a firm of solicitors. What happened In mid-2021, Mr W became aware that his data had mistakenly appeared on his brother... (2 pages)View decision -
Decision Reference DRN-4719090
3 Jun 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4719090 The complaint Mr D complains that his carer, Miss X, as an authorised card holder, was unable to use his credit card for online purchases on two occasions. What happened Mr D held a credit card account with MBNA and another with Halifax Bank. They are part of the same banking g... (2 pages)View decision