We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN3733062
1 Feb 2017 RCI Financial Services Limited Not upheldBanking and creditMiss S complains that RCI Financial Services Limited won’t let her reject a car she got through it on finance.backgroundMiss S says she went into a car dealership and ordered a black car. But when it was delivered, it was white.She complained to the dealership. The ... (2 pages)View decision -
Decision Reference DRN8437019
21 Mar 2016 Lloyds Bank PLC UpheldBanking and creditMr T complains that Lloyds Bank PLC mis-sold packaged bank accounts.backgroundMr T opened a free Classic account with Lloyds in 2005. This was upgraded to a Select account in 2006, a Gold account in 2010 and a Platinum account in 2012. He downgraded back to a free acc... (2 pages)View decision -
Decision Reference DRN-4278557
1 Aug 2023 Computershare Investor Services Plc Not upheldInvestmentsDRN-4278557 The complaint The estate of Y complains about the administration of shares by Computershare Investor Services Plc (Computershare). It says Computershare caused delays to the sale of the shares by putting up unnecessary obstacles and as a result it was caused distress and inconv... (7 pages)View decision -
Decision Reference DRN7945827
9 May 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R complains about how Advantage Insurance Company Limited handled his claim made on his motor insurance policy. He wants the issues resolved.backgroundMr R’s motorbike was stolen and found damaged. Mr R said he had to arrange and pay for its recovery. The bike was de... (2 pages)View decision -
Decision Reference DRN2122713
19 Nov 2019 TSB Bank plc Not upheldBanking and creditD, a corporate body, complains about poor service from TSB Bank plc, in particular in relation to telephone banking. D is represented by one of its members, who I’ll refer to as Mr P. backgroundMr P says he registered for telephone banking for D’s accounts in August 2017 and used telephone... (2 pages)View decision -
Decision Reference DRN9885585
2 Sep 2013 MBNA Limited UpheldBanking and creditMr T complains that MBNA Limited increased the interest rate on his credit card on 30 July 2007 by 7%, from 27.9% to 34.9%, without prior notification. He says that this increased interest rate led him to being unable to manage his debt.backgroundMr T registered his complaint with the F... (2 pages)View decision -
Decision Reference DRN1273178
28 May 2019 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr T complains about the compensation that he’s been offered by Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, for a car that he rejected.background Mr T paid £900 to a broker to find a car for him. And a nearly new car was supplied ... (3 pages)View decision -
Decision Reference DRN-2641875
29 Jun 2021 Tradex Insurance Company Limited Not upheldInsuranceDRN-2641875 The complaint Mr G is unhappy Tradex Insurance Company Limited cancelled his motor trader insurance policy. What happened Mr G bought a motor trader insurance policy through a broker who I’ll call “C”. C was authorised by Tradex to communicate with Mr G on its behalf. For eas... (2 pages)View decision -
Decision Reference DRN9258647
20 May 2014 Domestic & General Insurance Plc UpheldInsurance (excluding PPI)Mr B complains that Domestic & General Insurance PLC (D&G) failed to register two appliances under an extended warranty which was offered to him by his credit card provider. He also complains about D&G’s handling of his complaint. backgroundThe provider of Mr B’s credit card... (2 pages)View decision -
Decision Reference DRN4827488
26 Apr 2013 UK Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs N complain that U K Insurance Limited (UKI) unfairly rejected the part of a claim they made that was covered by the uninsured driver promise (the UDP) within their motor insurance policy. They also complain that they received poor customer service from UKI in general.backgro... (2 pages)View decision
