We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
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Decision Reference DRN3888498
3 Sep 2013 Lancaster Insurance Services Limited UpheldInsurance (excluding PPI)Mr S complains that Lancaster Insurance Services Limited (“Lancaster”) incorrectly recorded his motor vehicle’s registration number on his motor insurance documents. This resulted in him not being able to tax his vehicle.backgroundMr S applied online through a comparison website for a m... (2 pages)View decision -
Decision Reference DRN-3008979
30 Sep 2021 Moneybarn Limited Not upheldConsumer CreditDRN-3008979 The complaint Mr M complains about issues relating to a car that was supplied to him under a conditional sale agreement with Moneybarn Limited. What happened A used car was supplied to Mr M under a conditional sale agreement with Moneybarn that he electronically signed in March... (4 pages)View decision -
Decision Reference DRN4510745
13 Feb 2018 One Call Insurance Services Limited UpheldInsurance (excluding PPI)Mrs C complains about how One Call Insurance Services Limited responded when she found that her car wasn’t covered by her motor insurance policy. She wants it to indemnify her for the consequences.backgroundMrs C said she took out a new policy with One Call to begin wh... (2 pages)View decision -
Decision Reference DRN-3386644
21 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3386644 The complaint Mr S complains that TransUnion International UK Limited has made repeated errors with the information recorded about his electoral roll registration date on his credit file. What happened The background to this complaint and my initial conclusions were set out in ... (3 pages)View decision -
Decision Reference DRN3409059
22 Jun 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C complains about Admiral Insurance Company Limited’s decision not to pursue his car insurance claim against another driver.backgroundIn mid 2014 a driver hit Mr C’s parked car and then drove away. Mr C wasn’t there but his neighbour saw the incident. Mr C re... (2 pages)View decision -
Decision Reference DRN0985485
20 Mar 2020 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMrs A complains that Mercedes-Benz Financial Services UK Limited, trading as Mercedes- Benz Finance, has breached data protection rules in relation to her hire purchase agreement.backgroundA new car was supplied to Mrs A under a hire purchase agreement with Mercedes-Benz Finance that she s... (2 pages)View decision -
Decision Reference DRN-5002652
4 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-5002652 The complaint Mr T has complained about the market value Ageas Insurance Limited offered when it settled his claim as a total loss in October 2023. Mr T made a claim under his commercial van insurance policy. What happened In October 2023 Mr T made a claim for damage to his ... (5 pages)View decision -
Decision Reference DRN1200098
5 Mar 2020 Renault Retail Group UK Limited Not upheldBanking and creditMiss O complains that a hire purchase agreement was mis-sold to her by Renault Retail Group UK Limited and that it incorrectly sent the registration for the car to her mother. She’s being helped with her complaint by her representative.backgroundMiss O and her mother went to a dealer in No... (3 pages)View decision -
Decision Reference DRN-3892952
26 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3892952 The complaint Mr L complains about Covea Insurance plc’s (“Covea”) delay in handling his car insurance claim which he says led to him having to pay higher premiums. What happened The background to this complaint is well known to both parties, so I won’t go over it in great deta... (3 pages)View decision -
Decision Reference DRN-4263297
8 Sep 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4263297 The complaint Ms C has complained Vanquis Bank Limited allowed a fraudulent credit card account to be opened in her name. She’s also unhappy about the £350 compensation Vanquis has offered for the delays and reputational damage. What happened In May 2021 Ms C discovered a credi... (2 pages)View decision
