We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
-
Decision Reference DRN-3776967
25 Nov 2022 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-3776967 The complaint Mr M complains that Hyundai Capital UK Limited breached General Data Protection Regulations (“GDPR”) when it provided his details to a third-party company. What happened In March 2019 Mr M entered into a three-year contract hire agreement for a new car with Hyunda... (3 pages)View decision -
Decision Reference DRN5022991
26 Feb 2016 BMW Financial Services (GB) Limited Not upheldBanking and creditMrs F acquired a car through a finance agreement provided by BMW Financial Services (GB) Limited trading as Alphera Financial Services (Alphera). She complains that Alphera failed to properly set up the direct debit when she entered into the agreement. She also compl... (2 pages)View decision -
Decision Reference DRN9859690
16 Apr 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K is unhappy that Tradewise Insurance Services Ltd have rejected his claim for theft. He wants them to pay his claim or refund the premiums. backgroundMr K took out insurance with Tradewise in January 2017 through a broker. The insurance was to cover the vehicle h... (2 pages)View decision -
Decision Reference DRN3309628
24 Mar 2015 Bramall Quicks Dealerships Limited Not upheldBanking and creditMr L has complained that Bramall Quicks Dealerships Limited failed to rectify its mistake in recording his registration number, meaning that when he traded his car in, it did not show that he had existing finance outstanding for that car.background Mr L entered into a... (2 pages)View decision -
Decision Reference DRN-1600524
24 Sep 2020 Lexham Insurance Consultants Limited Not upheldInsuranceDRN-1600524The complaintMr C’s father complains on behalf of his son that Lexham Insurance Consultants Limited misled him into believing his son’s scooter was insured under a motorcycle insurance policy sooner than it was. For the purpose of my decision I’ll refer to the policyholder as Mr... (2 pages)View decision -
Decision Reference DRN-5927971
5 Feb 2026 Insurance Factory Limited Not upheldInsuranceDRN-5927971 The complaint Mrs M has complained that INSURANCE FACTORY LIMITED trading as Lancaster Insurance Services (Lancaster) arranged the cancellation of the wrong car insurance policy. Mr M and Mrs M have provided submissions on the complaint. I will refer to Mrs M in my decision ... (3 pages)View decision -
Decision Reference DRN5805675
26 Sep 2017 Calpe Insurance Company Limited Not upheldInsurance (excluding PPI)Miss S has complained that Calpe Insurance Company Limited’s (“Calpe”) settled a claim under her motor insurance policy.backgroundMiss S had motor insurance with Calpe and Mr S was a named driver on her policy. Another driver reported that they’d been involved in an ... (2 pages)View decision -
Decision Reference DRN-5293199
26 Feb 2025 The Royal Bank of Scotland Plc Not upheldMortgagesDRN-5293199 The complaint Mr and Mrs S complain that The Royal Bank of Scotland Plc (“RBS”) failed to ensure that the title to their property was registered in their name when they bought it with the assistance of a mortgage from RBS and RBS failed to warn them of it. What happened Mr a... (2 pages)View decision -
Decision Reference DRN8774792
30 Nov 2016 PSA Finance UK Limited Not upheldBanking and creditMr H complains about the amount charged by PSA Finance UK Limited, trading as Peugeot Financial Services, when he terminated his hire purchase agreement.backgroundA car was supplied to Mr H under a hire purchase agreement with Peugeot Financial Services that he signe... (2 pages)View decision -
Decision Reference DRN9586876
12 Aug 2015 Endsleigh Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr F complains that Endsleigh Insurance Services Ltd recorded the wrong car on his motor insurance policy. He was stopped by the police for driving without insurance. He seeks reimbursement of the impound fee and compensation. Mr F is represented in this matter by hi... (3 pages)View decision