We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
-
Decision Reference DRN7945827
9 May 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R complains about how Advantage Insurance Company Limited handled his claim made on his motor insurance policy. He wants the issues resolved.backgroundMr R’s motorbike was stolen and found damaged. Mr R said he had to arrange and pay for its recovery. The bike was de... (2 pages)View decision -
Decision Reference DRN9885585
2 Sep 2013 MBNA Limited UpheldBanking and creditMr T complains that MBNA Limited increased the interest rate on his credit card on 30 July 2007 by 7%, from 27.9% to 34.9%, without prior notification. He says that this increased interest rate led him to being unable to manage his debt.backgroundMr T registered his complaint with the F... (2 pages)View decision -
Decision Reference DRN1273178
28 May 2019 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr T complains about the compensation that he’s been offered by Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, for a car that he rejected.background Mr T paid £900 to a broker to find a car for him. And a nearly new car was supplied ... (3 pages)View decision -
Decision Reference DRN-2641875
29 Jun 2021 Tradex Insurance Company Limited Not upheldInsuranceDRN-2641875 The complaint Mr G is unhappy Tradex Insurance Company Limited cancelled his motor trader insurance policy. What happened Mr G bought a motor trader insurance policy through a broker who I’ll call “C”. C was authorised by Tradex to communicate with Mr G on its behalf. For eas... (2 pages)View decision -
Decision Reference DRN4051969
20 Mar 2014 Santander UK Plc Not upheldBanking and creditMrs and Ms C complain that Santander UK plc defaulted their account and passed it to a debt collection agency even though they had been keeping to a payment agreement. They are being asked immediately to repay the full overdraft on the account. background Mrs and Ms C’s joint curre... (2 pages)View decision -
Decision Reference DRN-5313295
24 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5313295 The complaint Mr A and Mrs K complain that Barclays Bank UK PLC (“Barclays”) failed to refund transactions they didn’t recognise. What happened Mrs K was the main account holder involved with this complaint, so I’ll mainly refer to her for ease of reading. Mrs K reported to ... (5 pages)View decision -
Decision Reference DRN-4328904
10 Sep 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4328904 The complaint Mr J complains that Advantage Insurance Company Limited unfairly cancelled his motor insurance policy. What happened In early 2022, Mr J had a car. He insured it on a comprehensive policy for the year from 1 March 2022. The policy was in the name of an insurance i... (4 pages)View decision -
Decision Reference DRN-4811770
7 Aug 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4811770 The complaint Miss D has complained about the way Ageas Insurance Limited trading as Ageas dealt with a claim she made under her car insurance policy. What happened Miss D was involved in an incident and her car was damaged. She reported the incident to her insurer Ageas. M... (4 pages)View decision -
Decision Reference DRN-5175773
28 Nov 2024 First Central Underwriting Limited UpheldInsuranceDRN-5175773 The complaint Mr S complains about problems renewing his car insurance policy provided by First Central Underwriting Limited. During the events of this complaint, First Central Underwriting Limited were known by its previous registered company name of Skyfire Insurance Comp... (3 pages)View decision -
Decision Reference DRN9258647
20 May 2014 Domestic & General Insurance Plc UpheldInsurance (excluding PPI)Mr B complains that Domestic & General Insurance PLC (D&G) failed to register two appliances under an extended warranty which was offered to him by his credit card provider. He also complains about D&G’s handling of his complaint. backgroundThe provider of Mr B’s credit card... (2 pages)View decision
