We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
-
Decision Reference DRN-2861719
17 Jun 2021 Automobile Association Insurance Services Limited UpheldInsuranceDRN-2861719 The complaint Miss P complains that Automobile Association Insurance Services Limited (“AAIS”) declined her claim on her roadside assistance – parts and garages policy. What happened Miss P had a roadside assistance policy, that included a parts and garages extension. This was ... (3 pages)View decision -
Decision Reference DRN-3641156
26 Aug 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3641156 The complaint Mrs T complains about a default registered (against her) by MotoNovo Finance Limited (“MotoNovo”) with one or more third party credit reference agencies. What happened In November 2014 Mrs T entered into a hire purchase agreement (“agreement”) with MotoNovo for a ... (3 pages)View decision -
Decision Reference DRN-4977948
28 Aug 2024 One Insurance Limited UpheldInsuranceDRN-4977948 The complaint Mrs B has complained about the way a claim made against her car insurance policy was handled by One Insurance Limited. What happened In July 2022, the named driver under Mrs B’s policy made a claim for an incident involving a third party driver who they said w... (3 pages)View decision -
Decision Reference DRN6950404
10 Feb 2016 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr M complains about delays caused by Hargreaves Lansdown Asset Management Limited’s for the transfer of his two ISA accounts.backgroundMr M requested a transfer of his ISA account from Hargreaves Lansdown to another provider. He says he returned the payment options ... (2 pages)View decision -
Decision Reference DRN-4307831
4 Jan 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4307831 The complaint Mr J complains that his personal data was received by a third party due to a mistake made by TSB Bank plc (“TSB”). Mr J doesn’t believe the level of compensation TSB has offered is enough to settle his complaint. What happened TSB says it received a DSAR request f... (3 pages)View decision -
Decision Reference DRN-2437551
30 Dec 2020 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2437551 The complaint Mr and Mrs C complain that Barclays Bank UK PLC failed to respond to their letters about the registration of a Lasting Power of Attorney (LPA) and gave them incorrect information about accepting certified LPA copies. What happened Mr C says he wrote to Barclays as... (2 pages)View decision -
Decision Reference DRN-2338682
19 Nov 2020 Aioi Nissay Dowa Insurance Company of Europe SE Not upheldInsuranceDRN-2338682 The complaint Mr R complains about how Aioi Nissay Dowa Insurance Company of Europe SE dealt with a claim against his motor insurance policy. Reference to Aioi Nissay Dowa includes reference to its agents. What happened In what follows, I summarise events in rather less detail ... (4 pages)View decision -
Decision Reference DRN6154155
2 Jul 2018 Virgin Money plc UpheldBanking and creditMiss R and Miss P complain that Virgin Money plc didn’t deal with their mortgage application fairly or reasonably. They want compensation and Virgin to change its processes.backgroundMiss R and Miss P applied for a mortgage to Virgin in order to buy a property. Th... (2 pages)View decision -
Decision Reference DRN4213686
20 Nov 2015 Barclays Bank Plc UpheldBanking and creditMr M complains that Barclays Bank Plc took advantage of him and encouraged him to take a loan he could not afford. backgroundMr M took a loan of £15,000 from Barclays. He says that the loan offer was automatically applied to his account by Barclays, without any prior... (3 pages)View decision -
Decision Reference DRN-3145628
6 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3145628 The complaint Mr M complains that a car he acquired on finance from Moneybarn No. 1 Limited was not of satisfactory quality. What happened In February 2021 Mr M entered into a four-year conditional sale agreement with Moneybarn. The agreement recorded that the car which was the... (3 pages)View decision
