We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN-4811770
7 Aug 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4811770 The complaint Miss D has complained about the way Ageas Insurance Limited trading as Ageas dealt with a claim she made under her car insurance policy. What happened Miss D was involved in an incident and her car was damaged. She reported the incident to her insurer Ageas. M... (4 pages)View decision -
Decision Reference DRN-4328904
10 Sep 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4328904 The complaint Mr J complains that Advantage Insurance Company Limited unfairly cancelled his motor insurance policy. What happened In early 2022, Mr J had a car. He insured it on a comprehensive policy for the year from 1 March 2022. The policy was in the name of an insurance i... (4 pages)View decision -
Decision Reference DRN-5175773
28 Nov 2024 First Central Underwriting Limited UpheldInsuranceDRN-5175773 The complaint Mr S complains about problems renewing his car insurance policy provided by First Central Underwriting Limited. During the events of this complaint, First Central Underwriting Limited were known by its previous registered company name of Skyfire Insurance Comp... (3 pages)View decision -
Decision Reference DRN-4543710
1 Mar 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4543710 The complaint Mr G has complained about the way Admiral Insurance (Gibraltar) Limited dealt with his claim for repairs under his car insurance policy. What happened In June 2022 Mr G was involved in a car incident involving another vehicle that left the scene. Mr G wasn’t able ... (4 pages)View decision -
Decision Reference DRN-4488829
23 Feb 2024 Equifax Limited UpheldConsumer CreditDRN-4488829 The complaint Ms M complains that EQUIFAX LIMITED (Equifax) failed to amend incorrect information on her credit file within a reasonable timeframe. What happened Ms M signed up to a free trial with Equifax to check her credit score in April 2022. She found two things that were ... (4 pages)View decision -
Decision Reference DRN-5359688
27 Feb 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5359688 The complaint Mr S has complained about the quality of a car provided on finance by Stellantis Financial Services UK Limited (Stellantis). What happened Stellantis supplied Mr S with a used car on a hire purchase agreement in March 2022. The cash price of the car was £23,00... (4 pages)View decision -
Decision Reference DRN0744245
25 Nov 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr S complains about the rejection of his travel claim by AXA Insurance UK Plc. backgroundMr S was burgled whilst on holiday, he claimed for some currency and a computing device. AXA asked for proof that he owned the device, and evidence of the source of the curren... (1 page)View decision -
Decision Reference DRN4051969
20 Mar 2014 Santander UK Plc Not upheldBanking and creditMrs and Ms C complain that Santander UK plc defaulted their account and passed it to a debt collection agency even though they had been keeping to a payment agreement. They are being asked immediately to repay the full overdraft on the account. background Mrs and Ms C’s joint curre... (2 pages)View decision -
Decision Reference DRN7950655
29 Mar 2016 esure Insurance Limited UpheldInsurance (excluding PPI)Mr A complains that esure Insurance Limited settled a third party’s claim against his motor insurance policy.backgroundIn January 2015, a third party made a claim against Mr A’s policy. The third party said that Mr A had damaged her car. She had a statement from ... (4 pages)View decision -
Decision Reference DRN7218463
27 Mar 2019 Alliance Trust Savings Limited Not upheldInvestment and pensionsMr B says Alliance Trust Savings Limited (“ATS”) unnecessarily delayed transferring his Self-Invested Personal Pension (SIPP). backgroundA brief summary of the circumstances leading to this complaint, and my initial conclusions, were set out in my provisional decision, a... (5 pages)View decision
