We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN-2919373
19 Aug 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2919373 The complaint Miss O complains that Soteria Insurance Limited (trading as Co-op) gave incorrect information which resulted in her being stopped by the police. What happened Miss O’s father has a motor insurance policy with Co-op. Miss O is a named driver on the policy. Miss O’s... (2 pages)View decision -
Decision Reference DRN2808589
24 Oct 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd recorded his vehicle’s registration number incorrectly at the point of sale and did not refund the premium following the cancellation of a new policy within the cooling off period.background Mr C attempted to tax his vehicle but the on... (2 pages)View decision -
Decision Reference DRN0775725
17 Oct 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr A complains that Adrian Flux Insurance Services Group (a broker) failed to carry out his instructions to amend the vehicle registration on his motor insurance policy correctly and later declined to offer him its services.our initial conclusionsOur adjudicator rejected the complaint. Sh... (2 pages)View decision -
Decision Reference DRN8364228
2 Nov 2016 Mercedes-Benz Financial Services UK Limited UpheldBanking and creditMs D complains that Mercedes Benz Financial Services UK Limited (MBFS) has charged her an unfair amount for a lost document. She brings this complaint through her representative Mr R.backgroundWhen Ms D returned her hire purchase vehicle back to MBFS, she was told that t... (2 pages)View decision -
Decision Reference DRN-1164956
19 May 2020 Fresh Insurance Services Group Limited Not upheldInsuranceDRN-1164956 The complaintMr W has complained that the broker, Fresh Insurance Services Group Limited renewed his car insurance policy against his wishes. What happenedMr W bought a car insurance policy through a broker, Fresh Insurance in 2018. In February 2019 Fresh emailed Mr W a renewal... (3 pages)View decision -
Decision Reference DRN-4902227
25 Sep 2024 BISL Limited Not upheldInsuranceDRN-4902227 The complaint Mr S complains that he was quoted a higher price for a motor insurance policy by BISL Limited (an intermediary) than had been quoted for it on a comparison website. What happened Mr S was quoted £371.51 for the policy on the comparison website to insure a brand... (2 pages)View decision -
Decision Reference DRN5691820
29 Nov 2017 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mr and Mrs S have complained about Allianz Insurance Plc’s decision to record an incident as a fault claim under their car insurance policy. They say their policy premiums increased because of this. They’re also unhappy about the length of time it’s taken for their ... (4 pages)View decision -
Decision Reference DRN3682104
21 May 2018 Nationwide Building Society Not upheldBanking and creditMr B has challenged the validity of his mortgage to Nationwide Building Society.backgroundIn 2002 Nationwide issued a mortgage offer to Mr B. it offered to lend him £119,695. The mortgage offer dated 8 April 2002 is signed by both Mr B and Nationwide. On 23 August ... (3 pages)View decision -
Decision Reference DRN8573144
12 Feb 2015 Barclays Bank Plc Not upheldBanking and creditMr and Mrs T have complained about the validity of a mortgage contract with Barclays Bank Plc.backgroundMr and Mrs T were customers of Barclays, having granted a mortgage to Barclays taken out in 2008 as security for a loan. The loan was repaid in August 2014. In May 2014 Mr and Mrs T ... (3 pages)View decision -
Decision Reference DRN0170390
23 May 2013 Yorkshire Building Society Not upheldBanking and creditMr W complains that Yorkshire Building Society (“YBS”) bought his savings account and acquired his personal details from another account provider without his prior consent. He also complains that the re-registration procedure required by YBS was unnecessary and poorly managed, causin... (2 pages)View decision