We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN9859690
16 Apr 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K is unhappy that Tradewise Insurance Services Ltd have rejected his claim for theft. He wants them to pay his claim or refund the premiums. backgroundMr K took out insurance with Tradewise in January 2017 through a broker. The insurance was to cover the vehicle h... (2 pages)View decision -
Decision Reference DRN3309628
24 Mar 2015 Bramall Quicks Dealerships Limited Not upheldBanking and creditMr L has complained that Bramall Quicks Dealerships Limited failed to rectify its mistake in recording his registration number, meaning that when he traded his car in, it did not show that he had existing finance outstanding for that car.background Mr L entered into a... (2 pages)View decision -
Decision Reference DRN0433995
29 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc has unfairly registered adverse information about him, after his account was used by a third party to carry out a fraudulent cheque transaction. backgroundMr D was approached by a fellow student, whom he had recently met, and persuaded to provide h... (3 pages)View decision -
Decision Reference DRN-4936973
31 Jul 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4936973 The complaint Mr O complains that TransUnion International UK Limited (TransUnion) reported incorrect information about his electoral registration on his credit report and failed to resolve the matter within a reasonable timeframe. What happened I issued my provisional decis... (4 pages)View decision -
Decision Reference DRN-4716987
2 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4716987 The complaint Mr G complains that due to an error made by Aviva Insurance Limited (Aviva) relating to his van insurance policy for his business, which I’ll refer to as M, he was stopped and detained by the Police for driving without insurance. Mr G, on behalf of his business M,... (3 pages)View decision -
Decision Reference DRN1632702
4 Sep 2015 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr S complains that Royal & Sun Alliance Insurance Plc (RSA) refused to amend the policy record when he told them about a change of registration number. And because of this he had to hire a car until the change was made.background The background and circumstance... (4 pages)View decision -
Decision Reference DRN3235275
27 Oct 2016 Saga Services Limited Not upheldInsurance (excluding PPI)Mr D is unhappy that when he called his breakdown provider for assistance when he was abroad, he was told he didn’t have cover as his policy couldn’t be validated, and the wrong registration number was recorded. Mr D thinks Saga Services Limited is responsible for the ... (2 pages)View decision -
Decision Reference DRN-3248096
8 Feb 2022 ATLANTA 1 INSURANCE SERVICES LIMITED Not upheldInsuranceDRN-3248096 The complaint Mr N has complained that Atlanta1 Insurance Services Limited, trading as Autonet Insurance Group (‘Autonet’) didn’t assist following discovery of an error on his motor insurance policy. What happened Mr N took out motor insurance cover in April 2020 through a pric... (3 pages)View decision -
Decision Reference DRN-4907659
28 Jan 2025 Computershare Investor Services Plc Not upheldInvestmentsDRN-4907659 The complaint Mr H complains that Computershare Investor Services Plc didn’t give him sufficient notice that shares he held in his account were moving to a registrar in another country. What happened In early November 2020, Computershare wrote to Mr H to advise him some of t... (2 pages)View decision -
Decision Reference DRN9586876
12 Aug 2015 Endsleigh Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr F complains that Endsleigh Insurance Services Ltd recorded the wrong car on his motor insurance policy. He was stopped by the police for driving without insurance. He seeks reimbursement of the impound fee and compensation. Mr F is represented in this matter by hi... (3 pages)View decision
