We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4927 results
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Decision Reference DRN-4651722
28 Feb 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4651722 The complaint Miss T’s representative complains on her behalf that Liverpool Victoria Insurance Company Limited (LV) left her uninsured after it recorded incorrect details of her car on her motor insurance policy. References to Miss T, or her representative, will include the ot... (2 pages)View decision -
Decision Reference DRN0657821
27 Feb 2015 Mortgages Plc Not upheldBanking and creditMr G has complained that Mortgages Plc has failed to provide him with a copy of the contract to show there is a valid mortgage.backgroundIn September 2006 Mr G granted a mortgage to Mortgages Plc (under its trading name of Mortgages 1 Limited) as security for a loan. Mr G signed a Leg... (3 pages)View decision -
Decision Reference DRN6183629
30 Mar 2015 Callcredit Limited Not upheldBanking and creditMrs D complains that Callcredit Limited will not help her to update her credit file to record her correct electoral role information. She says the incorrect details are affecting her ability to obtain credit. backgroundMrs D moved her to her current address on 1 Febru... (2 pages)View decision -
Decision Reference DRN3297247
18 Apr 2016 Xbridge Limited Not upheldInsurance (excluding PPI)W, a limited company, has complained because its buildings insurance policy that was arranged by Xbridge Limited has been cancelled.backgroundThe premium for the policy was to be paid via a credit agreement. What normally happens is that the credit provider pays the... (2 pages)View decision -
Decision Reference DRN6226490
18 Feb 2019 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr K is unhappy with the charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (MBFS) asked him to pay when he returned a car at the end of a hire purchase agreement.backgroundMr K acquired a new car from MBFS through a 36 month hire pur... (2 pages)View decision -
Decision Reference DRN-4445767
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4445767 The complaint Miss H complains about difficulties registering Revolut Ltd’s app on a new mobile phone. What happened Miss H has a multi-currency account with Revolut. In January 2023 Miss H changed her mobile phone and attempted to register the Revolut app and access her accoun... (2 pages)View decision -
Decision Reference DRN3201434
23 May 2016 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr H complained about how CIS General Insurance Limited handled his total loss claim under his motor insurance policy. backgroundAfter Mr H’s car was damaged in an accident, CIS declared it uneconomic to repair and paid Mr H his car’s market value. CIS then sold hi... (2 pages)View decision -
Decision Reference DRN-3008979
30 Sep 2021 Moneybarn Limited Not upheldConsumer CreditDRN-3008979 The complaint Mr M complains about issues relating to a car that was supplied to him under a conditional sale agreement with Moneybarn Limited. What happened A used car was supplied to Mr M under a conditional sale agreement with Moneybarn that he electronically signed in March... (4 pages)View decision -
Decision Reference DRN3888498
3 Sep 2013 Lancaster Insurance Services Limited UpheldInsurance (excluding PPI)Mr S complains that Lancaster Insurance Services Limited (“Lancaster”) incorrectly recorded his motor vehicle’s registration number on his motor insurance documents. This resulted in him not being able to tax his vehicle.backgroundMr S applied online through a comparison website for a m... (2 pages)View decision -
Decision Reference DRN0985485
20 Mar 2020 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMrs A complains that Mercedes-Benz Financial Services UK Limited, trading as Mercedes- Benz Finance, has breached data protection rules in relation to her hire purchase agreement.backgroundA new car was supplied to Mrs A under a hire purchase agreement with Mercedes-Benz Finance that she s... (2 pages)View decision