We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
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Decision Reference DRN6436319
4 Jan 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B has complained that Advantage Insurance Complaint Limited (“Advantage”) hasn’t properly dealt with a claim he made on his car insurance.backgroundMr B was involved in an accident in April 2016. Mr B’s car was in a queue of traffic that was hit by a truck – th... (2 pages)View decision -
Decision Reference DRN1469997
2 Jan 2019 Nationwide Building Society Not upheldBanking and creditMr A’s unhappy Nationwide Building Society reduced the overdraft limit on his current account, applied a default to his credit file and with the way its dealt with him. backgroundNationwide wrote to Mr A in January 2018 saying it would be reducing his overdraft lim... (2 pages)View decision -
Decision Reference DRN9734040
9 Dec 2016 Clydesdale Financial Services Limited Not upheldBanking and creditMr F complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) has unfairly recorded adverse payment information on his credit file.backgroundSome years ago, Mr F entered into a finance agreement with Barclays Partner Finance (BPF) to fun... (2 pages)View decision -
Decision Reference DRN8929224
23 Jul 2018 HSBC Bank plc Not upheldBanking and creditThis complaint is about a mortgage Mr and Mrs K have with HSBC Bank Plc. They’re unhappy that when they remortgaged to HSBC Mrs K was added to the mortgage account, but not added to the property title.backgroundMr and Mrs K applied for a mortgage online with HSBC on... (2 pages)View decision -
Decision Reference DRN3659823
10 Feb 2016 The Car Finance Company (2007) Ltd Not upheldBanking and creditMr H complains about a car he obtained from The Car Finance Company (2007) Ltd through a hire purchase agreement. He refers to damage to the car and believes it wasn’t of satisfactory quality when it was supplied to him. Mr H is represented in the complaint by his p... (2 pages)View decision -
Decision Reference DRN-3826051
25 Nov 2022 Care by Volvo Car UK Limited UpheldConsumer CreditDRN-3826051 The complaint Mr C complains that Care by Volvo Car UK Limited (CBVC) didn’t provide the service it should have regarding the delivery of a new car under his hire car agreement. What happened Mr C entered into a hire agreement for a new car in July 2021. The car was due to be d... (2 pages)View decision -
Decision Reference DRN-3210118
16 Dec 2021 One Call Insurance Services Limited Not upheldInsuranceDRN-3210118 The complaint Mr A complains that One Call Insurance Services Limited renewed his commercial motor insurance policy without his consent. He wants a refund of the premiums it took from his father, Mr D’s, credit card. Mr D is a named driver on Mr A’s, policy and is representing ... (2 pages)View decision -
Decision Reference DRN5622035
23 Sep 2019 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Mr W complains that Admiral Insurance Company Limited wrongly declined to apply an uninsured driver promise to a claim he made on his motor insurance policy. backgroundMr W was told by the police on 30 October 2018 that his parked car had been damaged in a ‘hit and run’ accident. The polic... (2 pages)View decision -
Decision Reference DRN6316861
16 Sep 2019 Ald Automotive Limited Not upheldBanking and creditMrs S is unhappy that under her contract hire agreement she has with Ald Automotive Limited (Ald). It settled a parking charge without giving her the opportunity to appeal it.backgroundMrs S is represented, for ease any comments or actions done by the representative will be referred to as ... (3 pages)View decision -
Decision Reference DRN9620308
27 Sep 2013 Grove & Dean Ltd Not upheldInsurance (excluding PPI)Miss P complains that Grove & Dean Ltd did not identify the correct model for her car when arranging her motor insurance policy. She also complains that Grove & Dean has not paid her an appropriate refund after the policy was cancelled and that it did not cancel the policy when... (2 pages)View decision
