We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-3641156
26 Aug 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3641156 The complaint Mrs T complains about a default registered (against her) by MotoNovo Finance Limited (“MotoNovo”) with one or more third party credit reference agencies. What happened In November 2014 Mrs T entered into a hire purchase agreement (“agreement”) with MotoNovo for a ... (3 pages)View decision -
Decision Reference DRN6950404
10 Feb 2016 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr M complains about delays caused by Hargreaves Lansdown Asset Management Limited’s for the transfer of his two ISA accounts.backgroundMr M requested a transfer of his ISA account from Hargreaves Lansdown to another provider. He says he returned the payment options ... (2 pages)View decision -
Decision Reference DRN-2437551
30 Dec 2020 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2437551 The complaint Mr and Mrs C complain that Barclays Bank UK PLC failed to respond to their letters about the registration of a Lasting Power of Attorney (LPA) and gave them incorrect information about accepting certified LPA copies. What happened Mr C says he wrote to Barclays as... (2 pages)View decision -
Decision Reference DRN-4307831
4 Jan 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4307831 The complaint Mr J complains that his personal data was received by a third party due to a mistake made by TSB Bank plc (“TSB”). Mr J doesn’t believe the level of compensation TSB has offered is enough to settle his complaint. What happened TSB says it received a DSAR request f... (3 pages)View decision -
Decision Reference DRN-4062054
3 Apr 2023 National Savings and Investments Not upheldBanking and PaymentsDRN-4062054 The complaint Mr G complains National Savings and Investments (NS&I) provided poor customer service on multiple occasions. Mr G is represented by his father in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments he has made as being m... (4 pages)View decision -
Decision Reference DRN6154155
2 Jul 2018 Virgin Money plc UpheldBanking and creditMiss R and Miss P complain that Virgin Money plc didn’t deal with their mortgage application fairly or reasonably. They want compensation and Virgin to change its processes.backgroundMiss R and Miss P applied for a mortgage to Virgin in order to buy a property. Th... (2 pages)View decision -
Decision Reference DRN7854705
23 Aug 2016 Experian Limited UpheldBanking and creditMs F complains that, because Experian Limited holds incomplete information about her in more than one credit file, she has been unable to open new accounts. She wants this matter resolved. She complains as well about Experian’s poor customer service in dealing with ... (4 pages)View decision -
Decision Reference DRN-3145628
6 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3145628 The complaint Mr M complains that a car he acquired on finance from Moneybarn No. 1 Limited was not of satisfactory quality. What happened In February 2021 Mr M entered into a four-year conditional sale agreement with Moneybarn. The agreement recorded that the car which was the... (3 pages)View decision -
Decision Reference DRN4213686
20 Nov 2015 Barclays Bank Plc UpheldBanking and creditMr M complains that Barclays Bank Plc took advantage of him and encouraged him to take a loan he could not afford. backgroundMr M took a loan of £15,000 from Barclays. He says that the loan offer was automatically applied to his account by Barclays, without any prior... (3 pages)View decision -
Decision Reference DRN-3418479
16 May 2022 Berkshire Hathaway International Insurance Ltd Not upheldInsuranceDRN-3418479 The complaint Mr P complains that Berkshire Hathaway International Insurance Limited (BHIIL) declined a claim under his motor insurance policy, and complaints about the standard of service he received. Mr P is represented by his father, also Mr P. For clarity I will refer to th... (4 pages)View decision
