We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN-5142821
2 Dec 2024 AA Underwriting Insurance Company Limited Not upheldInsuranceDRN-5142821 The complaint Mrs D complains AA Underwriting Insurance Company Limited’s settlement of her motor insurance was too low. What happened In April 2024 Mrs D’s car was damaged when driven into a pool of water. She claimed against her AA motor insurance policy. AA considered th... (2 pages)View decision -
Decision Reference DRN-3418479
16 May 2022 Berkshire Hathaway International Insurance Ltd Not upheldInsuranceDRN-3418479 The complaint Mr P complains that Berkshire Hathaway International Insurance Limited (BHIIL) declined a claim under his motor insurance policy, and complaints about the standard of service he received. Mr P is represented by his father, also Mr P. For clarity I will refer to th... (4 pages)View decision -
Decision Reference DRN1914499
23 Jan 2017 RCI Financial Services Limited UpheldBanking and creditMr R complains that a car that was supplied to him under a hire purchase agreement with RCI Financial Services Limited, trading as Dacia Finance, wasn’t of satisfactory quality.backgroundA new car was supplied to Mr R under a hire purchase agreement with Dacia Fi... (3 pages)View decision -
Decision Reference DRN1862417
18 Mar 2015 Tesco Underwriting Limited UpheldInsurance (excluding PPI)Mr Q complains that Tesco Underwriting Limited treated his motor insurance policy as if it did not exist from the start (voided it) and declined to deal with his claim due to misrepresentation of the owner and registered keeper of his car. He also says that its dela... (2 pages)View decision -
Decision Reference DRN-4811770
7 Aug 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4811770 The complaint Miss D has complained about the way Ageas Insurance Limited trading as Ageas dealt with a claim she made under her car insurance policy. What happened Miss D was involved in an incident and her car was damaged. She reported the incident to her insurer Ageas. M... (4 pages)View decision -
Decision Reference DRN-4328904
10 Sep 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4328904 The complaint Mr J complains that Advantage Insurance Company Limited unfairly cancelled his motor insurance policy. What happened In early 2022, Mr J had a car. He insured it on a comprehensive policy for the year from 1 March 2022. The policy was in the name of an insurance i... (4 pages)View decision -
Decision Reference DRN-5175773
28 Nov 2024 First Central Underwriting Limited UpheldInsuranceDRN-5175773 The complaint Mr S complains about problems renewing his car insurance policy provided by First Central Underwriting Limited. During the events of this complaint, First Central Underwriting Limited were known by its previous registered company name of Skyfire Insurance Comp... (3 pages)View decision -
Decision Reference DRN-4543710
1 Mar 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4543710 The complaint Mr G has complained about the way Admiral Insurance (Gibraltar) Limited dealt with his claim for repairs under his car insurance policy. What happened In June 2022 Mr G was involved in a car incident involving another vehicle that left the scene. Mr G wasn’t able ... (4 pages)View decision -
Decision Reference DRN-4488829
23 Feb 2024 Equifax Limited UpheldConsumer CreditDRN-4488829 The complaint Ms M complains that EQUIFAX LIMITED (Equifax) failed to amend incorrect information on her credit file within a reasonable timeframe. What happened Ms M signed up to a free trial with Equifax to check her credit score in April 2022. She found two things that were ... (4 pages)View decision -
Decision Reference DRN-5359688
27 Feb 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5359688 The complaint Mr S has complained about the quality of a car provided on finance by Stellantis Financial Services UK Limited (Stellantis). What happened Stellantis supplied Mr S with a used car on a hire purchase agreement in March 2022. The cash price of the car was £23,00... (4 pages)View decision
