We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN6258277
4 Jun 2019 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr M complains about the way Adrian Flux Insurance Services Group administered his motorbike insurance policy, leading to its cancellation by the insurer.backgroundMr M used a price comparison website to search for a policy. He was asked if he knew the bike’s regist... (2 pages)View decision -
Decision Reference DRN-3751161
9 Nov 2022 The New India Assurance Company Limited Not upheldInsuranceDRN-3751161 The complaint G’s complaint is about claim on its New India Assurance Company Limited Care Homes Policy. G says the policy should have engaged when the Care Quality Commission issued a notice proposing to cancel its license. G is helped by a representative in this complaint, bu... (3 pages)View decision -
Decision Reference DRN-4328904
10 Sep 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4328904 The complaint Mr J complains that Advantage Insurance Company Limited unfairly cancelled his motor insurance policy. What happened In early 2022, Mr J had a car. He insured it on a comprehensive policy for the year from 1 March 2022. The policy was in the name of an insurance i... (4 pages)View decision -
Decision Reference DRN-5175773
28 Nov 2024 First Central Underwriting Limited UpheldInsuranceDRN-5175773 The complaint Mr S complains about problems renewing his car insurance policy provided by First Central Underwriting Limited. During the events of this complaint, First Central Underwriting Limited were known by its previous registered company name of Skyfire Insurance Comp... (3 pages)View decision -
Decision Reference DRN-4811770
7 Aug 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4811770 The complaint Miss D has complained about the way Ageas Insurance Limited trading as Ageas dealt with a claim she made under her car insurance policy. What happened Miss D was involved in an incident and her car was damaged. She reported the incident to her insurer Ageas. M... (4 pages)View decision -
Decision Reference DRN1914499
23 Jan 2017 RCI Financial Services Limited UpheldBanking and creditMr R complains that a car that was supplied to him under a hire purchase agreement with RCI Financial Services Limited, trading as Dacia Finance, wasn’t of satisfactory quality.backgroundA new car was supplied to Mr R under a hire purchase agreement with Dacia Fi... (3 pages)View decision -
Decision Reference DRN1862417
18 Mar 2015 Tesco Underwriting Limited UpheldInsurance (excluding PPI)Mr Q complains that Tesco Underwriting Limited treated his motor insurance policy as if it did not exist from the start (voided it) and declined to deal with his claim due to misrepresentation of the owner and registered keeper of his car. He also says that its dela... (2 pages)View decision -
Decision Reference DRN-5781261
28 Oct 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5781261 The complaint Miss S complains about how AXA Insurance UK Plc (AXA) dealt with a claim on her motor insurance. References to AXA include other organisations and individuals acting on its behalf. What happened Miss S had motor insurance underwritten by AXA. Her car was hit by... (4 pages)View decision -
Decision Reference DRN-4887037
6 Aug 2024 Ageas Insurance Limited UpheldInsuranceDRN-4887037 The complaint Mr P complains that Ageas Insurance Limited (‘Ageas’) mishandled his claim on a motor insurance policy. What happened Mr P lives on an island that is a Crown Dependency. The subject matter of the claim and the complaint is a sporty diesel hatchback made by a ... (3 pages)View decision -
Decision Reference DRN4632350
13 May 2015 First Data Europe Limited Not upheldBanking and creditMs S complains that First Data Europe Limited unfairly closed her facility and registered adverse information about her.background Ms S opened a merchant services facility through First Data, so that she could accept card payments from customers of her business. First Da... (2 pages)View decision