We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN7750520
16 Sep 2019 Charter Court Financial Services Limited UpheldBanking and creditB Ltd complains that Charter Court Financial Services Limited trading as Precise Mortgages acted unfairly and unreasonably when dealing with its buy to let mortgage application. It wants a refund of the assessment and valuation fee and a goodwill gesture.background B Ltd applied for a buy ... (3 pages)View decision -
Decision Reference DRN3724211
28 Aug 2015 Santander UK Plc UpheldBanking and creditMiss W complains that Santander UK Plc caused damage to her credit profile by incorrectly recording a default on her credit file.backgroundSantander incorrectly registered a default against Miss W and did not remove it. Miss W says it meant she had difficulty obtain... (1 page)View decision -
Decision Reference DRN-5175773
28 Nov 2024 First Central Underwriting Limited UpheldInsuranceDRN-5175773 The complaint Mr S complains about problems renewing his car insurance policy provided by First Central Underwriting Limited. During the events of this complaint, First Central Underwriting Limited were known by its previous registered company name of Skyfire Insurance Comp... (3 pages)View decision -
Decision Reference DRN-4328904
10 Sep 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4328904 The complaint Mr J complains that Advantage Insurance Company Limited unfairly cancelled his motor insurance policy. What happened In early 2022, Mr J had a car. He insured it on a comprehensive policy for the year from 1 March 2022. The policy was in the name of an insurance i... (4 pages)View decision -
Decision Reference DRN-4811770
7 Aug 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4811770 The complaint Miss D has complained about the way Ageas Insurance Limited trading as Ageas dealt with a claim she made under her car insurance policy. What happened Miss D was involved in an incident and her car was damaged. She reported the incident to her insurer Ageas. M... (4 pages)View decision -
Decision Reference DRN0684187
24 Jul 2020 Career Finance 4 Trade Skills Limited UpheldBanking and creditMr K complains that Career Finance 4 Trade Skills Limited (“CF4TS”) won’t refund him for atraining course. He says there are various issues with what he was told about the coursewhen he agreed to undertake it. The course was funded using a fixed sum loan provided byCF4TS.background In Marc... (8 pages)View decision -
Decision Reference DRN1914499
23 Jan 2017 RCI Financial Services Limited UpheldBanking and creditMr R complains that a car that was supplied to him under a hire purchase agreement with RCI Financial Services Limited, trading as Dacia Finance, wasn’t of satisfactory quality.backgroundA new car was supplied to Mr R under a hire purchase agreement with Dacia Fi... (3 pages)View decision -
Decision Reference DRN1862417
18 Mar 2015 Tesco Underwriting Limited UpheldInsurance (excluding PPI)Mr Q complains that Tesco Underwriting Limited treated his motor insurance policy as if it did not exist from the start (voided it) and declined to deal with his claim due to misrepresentation of the owner and registered keeper of his car. He also says that its dela... (2 pages)View decision -
Decision Reference DRN-3025344
2 Nov 2021 Admiral Insurance Company Limited UpheldInsuranceDRN-3025344 The complaint Mr H (represented by his solicitor, Mr L) says Admiral Insurance Company Limited wrongly declined the claim he made on his motor insurance policy after his car was stolen. What happened Mr H bought a car that was on sale for £15,000 from a private seller for £12,8... (6 pages)View decision -
Decision Reference DRN0109051
5 May 2017 Express Gifts Ltd UpheldBanking and creditMr L complains, in summary, about the unsatisfactory customer service he’s received fromExpress Gifts Limited, trading as Studio.backgroundMr L opened a credit account with Studio in July 1998. He has complained about thefollowing issues:1. He’d bought a tablet from ... (5 pages)View decision
