We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN1664185
16 Feb 2017 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr L has complained that Volkswagen Financial Services (UK) Limited incorrectly recorded his name and registration number on his hire purchase agreement. To avoid Mr L being identified in this decision I’ll refer to the first name he uses as F and the first name o... (2 pages)View decision -
Decision Reference DRN1200098
5 Mar 2020 Renault Retail Group UK Limited Not upheldBanking and creditMiss O complains that a hire purchase agreement was mis-sold to her by Renault Retail Group UK Limited and that it incorrectly sent the registration for the car to her mother. She’s being helped with her complaint by her representative.backgroundMiss O and her mother went to a dealer in No... (3 pages)View decision -
Decision Reference DRN-2919373
19 Aug 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2919373 The complaint Miss O complains that Soteria Insurance Limited (trading as Co-op) gave incorrect information which resulted in her being stopped by the police. What happened Miss O’s father has a motor insurance policy with Co-op. Miss O is a named driver on the policy. Miss O’s... (2 pages)View decision -
Decision Reference DRN0775725
17 Oct 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr A complains that Adrian Flux Insurance Services Group (a broker) failed to carry out his instructions to amend the vehicle registration on his motor insurance policy correctly and later declined to offer him its services.our initial conclusionsOur adjudicator rejected the complaint. Sh... (2 pages)View decision -
Decision Reference DRN2808589
24 Oct 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd recorded his vehicle’s registration number incorrectly at the point of sale and did not refund the premium following the cancellation of a new policy within the cooling off period.background Mr C attempted to tax his vehicle but the on... (2 pages)View decision -
Decision Reference DRN0170390
23 May 2013 Yorkshire Building Society Not upheldBanking and creditMr W complains that Yorkshire Building Society (“YBS”) bought his savings account and acquired his personal details from another account provider without his prior consent. He also complains that the re-registration procedure required by YBS was unnecessary and poorly managed, causin... (2 pages)View decision -
Decision Reference DRN-3892952
26 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3892952 The complaint Mr L complains about Covea Insurance plc’s (“Covea”) delay in handling his car insurance claim which he says led to him having to pay higher premiums. What happened The background to this complaint is well known to both parties, so I won’t go over it in great deta... (3 pages)View decision -
Decision Reference DRN8573144
12 Feb 2015 Barclays Bank Plc Not upheldBanking and creditMr and Mrs T have complained about the validity of a mortgage contract with Barclays Bank Plc.backgroundMr and Mrs T were customers of Barclays, having granted a mortgage to Barclays taken out in 2008 as security for a loan. The loan was repaid in August 2014. In May 2014 Mr and Mrs T ... (3 pages)View decision -
Decision Reference DRN-2973943
27 Sep 2021 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-2973943 The complaint Mr L has complained about the service provided by the National Farmers' Union Mutual Insurance Society Limited (‘NFU’) in administering and responding about his motor insurance policy. What happened Mr L took out a motor insurance cover with the NFU in April ... (3 pages)View decision -
Decision Reference DRN2370663
13 Apr 2018 IGO4 Limited Not upheldInsurance (excluding PPI)Mr A complains that IGO4 Limited has taken over £200 as payment for a car insurance policy that it cancelled after a month. He doesn’t believe the cancellation was fair and would like a full refund.backgroundMr A set up the policy on 7 October 2016. On 17 October ... (2 pages)View decision
