We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
-
Decision Reference DRN0739046
4 Mar 2019 Close Brothers Limited Not upheldBanking and creditMrs M, represented by Mr M, complains that Close Brothers Limited sent information to an old address causing distress and costs.backgroundMrs M has a credit agreement with Close Brothers relating to her insurance policy. In October 2018, Mr M contacted Close Brothers ... (3 pages)View decision -
Decision Reference DRN-3462814
9 May 2022 Aviva Insurance Limited Not upheldInsuranceDRN-3462814 The complaint Mr B complains that Aviva Insurance Limited (trading as General Accident) unfairly declined his claim on his motor insurance policy. I refer to General Accident as GA and I include claims-handlers and others insofar as I hold GA responsible for their acts or omiss... (4 pages)View decision -
Decision Reference DRN8301636
3 Oct 2017 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr M has complained about the way Zenith Insurance plc dealt with a claim made against his car insurance policy.backgroundMr M bought a car insurance policy with Zenith. In December 2016 Zenith received a claim from a third party. They said Mr M’s car had been invo... (3 pages)View decision -
Decision Reference DRN8774792
30 Nov 2016 PSA Finance UK Limited Not upheldBanking and creditMr H complains about the amount charged by PSA Finance UK Limited, trading as Peugeot Financial Services, when he terminated his hire purchase agreement.backgroundA car was supplied to Mr H under a hire purchase agreement with Peugeot Financial Services that he signe... (2 pages)View decision -
Decision Reference DRN2255027
22 Sep 2017 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains that Calpe Insurance Company Limited wouldn’t indemnify him under amotor insurance policy for a period during which it didn’t know about his car’s new numberplate. He says it also refused to renew the policy.backgroundMr S bought a new car (“car B”... (2 pages)View decision -
Decision Reference DRN0899337
14 May 2014 Yorkshire Building Society Not upheldBanking and creditMr and Mrs T complain that Yorkshire Building Society has unfairly introduced one off on-line registration as a requirement for its telephone banking service. They want it to maintain their previous arrangement and to pay them compensation for their distress and inconvenience. our ... (2 pages)View decision -
Decision Reference DRN-5083017
7 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5083017 The complaint Miss M has complained about the loss of a personal registration plate from her car when she made a claim under her car insurance policy. What happened Miss M was involved in an incident and made a claim to her insurer, Advantage. Her car was recovered and in tr... (2 pages)View decision -
Decision Reference DRN2914191
28 Jul 2016 BISL Limited Not upheldInsurance (excluding PPI)Mr P’s complained that BISL Limited passed on the wrong registration details to an insurer when he bought a motor insurance policy through a comparison website. Mr P’s mother, Mrs P is representing him in his complaint.backgroundMr P’s policy was due for renewal and... (2 pages)View decision -
Decision Reference DRN4995093
20 May 2019 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained about how Admiral Insurance Company Limited has dealt with his claim under his car insurance policy.backgroundMr F described two incidents of damage to his car with Admiral. Admiral has treated these incidents as two claims. Mr F’s first claim is for... (2 pages)View decision -
Decision Reference DRN-4757656
1 May 2024 Equifax Limited Not upheldConsumer CreditDRN-4757656 The complaint Mr G complains that Equifax Limited unnecessarily asked him to provide identification to complete its registration process. Mr G also complains that Equifax asked him for identification to complete a deletion request he made. What happened At the beginning of Dece... (2 pages)View decision
