We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN9859690
16 Apr 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K is unhappy that Tradewise Insurance Services Ltd have rejected his claim for theft. He wants them to pay his claim or refund the premiums. backgroundMr K took out insurance with Tradewise in January 2017 through a broker. The insurance was to cover the vehicle h... (2 pages)View decision -
Decision Reference DRN-4445767
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4445767 The complaint Miss H complains about difficulties registering Revolut Ltd’s app on a new mobile phone. What happened Miss H has a multi-currency account with Revolut. In January 2023 Miss H changed her mobile phone and attempted to register the Revolut app and access her accoun... (2 pages)View decision -
Decision Reference DRN3309628
24 Mar 2015 Bramall Quicks Dealerships Limited Not upheldBanking and creditMr L has complained that Bramall Quicks Dealerships Limited failed to rectify its mistake in recording his registration number, meaning that when he traded his car in, it did not show that he had existing finance outstanding for that car.background Mr L entered into a... (2 pages)View decision -
Decision Reference DRN3201434
23 May 2016 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr H complained about how CIS General Insurance Limited handled his total loss claim under his motor insurance policy. backgroundAfter Mr H’s car was damaged in an accident, CIS declared it uneconomic to repair and paid Mr H his car’s market value. CIS then sold hi... (2 pages)View decision -
Decision Reference DRN-4909552
23 Sep 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4909552 The complaint This complaint is about the way Nationwide Building Society (‘Nationwide’) dealt with the registration of a Power of Attorney(‘POA’) granted by Mr C. The complaint is brought on behalf of Mr C by his representative, whom I’ll call Mr C1. What happened Mr C1 h... (3 pages)View decision -
Decision Reference DRN-3632870
8 Aug 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3632870 The complaint Mr W complains about the additional rental that he’s been charged by Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, under a hire agreement when there was a delay in the car being collected from him. His relative is also involved in ... (3 pages)View decision -
Decision Reference DRN0433995
29 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc has unfairly registered adverse information about him, after his account was used by a third party to carry out a fraudulent cheque transaction. backgroundMr D was approached by a fellow student, whom he had recently met, and persuaded to provide h... (3 pages)View decision -
Decision Reference DRN-4716987
2 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4716987 The complaint Mr G complains that due to an error made by Aviva Insurance Limited (Aviva) relating to his van insurance policy for his business, which I’ll refer to as M, he was stopped and detained by the Police for driving without insurance. Mr G, on behalf of his business M,... (3 pages)View decision -
Decision Reference DRN9586876
12 Aug 2015 Endsleigh Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr F complains that Endsleigh Insurance Services Ltd recorded the wrong car on his motor insurance policy. He was stopped by the police for driving without insurance. He seeks reimbursement of the impound fee and compensation. Mr F is represented in this matter by hi... (3 pages)View decision -
Decision Reference DRN-4907659
28 Jan 2025 Computershare Investor Services Plc Not upheldInvestmentsDRN-4907659 The complaint Mr H complains that Computershare Investor Services Plc didn’t give him sufficient notice that shares he held in his account were moving to a registrar in another country. What happened In early November 2020, Computershare wrote to Mr H to advise him some of t... (2 pages)View decision
