We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
-
Decision Reference DRN-4055264
30 Mar 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4055264 The complaint Mr B complains about AA Underwriting Insurance Company Limited (AAIC), and the valuation placed on his car after it was deemed a total loss. What happened Mr B held a motor insurance policy, underwritten by AAIC. Unfortunately, in July 2021, Mr B’s car was involve... (3 pages)View decision -
Decision Reference DRN9294638
6 Jun 2013 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Miss J has complained about a claim she made under her motor insurance policy, including the actions of Admiral Insurance Company Limited’s recovery agent. backgroundMiss J feels that, following an accident, Admiral’s recovery agent caused further damage to her car, meaning it was cl... (3 pages)View decision -
Decision Reference DRN-3027605
30 Sep 2021 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3027605 The complaint Mr A is unhappy that Bank of Scotland (trading as Halifax) hasn’t refunded him after he fell victim to a scam. He bought a car which turned out to be stolen. The bank has said this is a civil dispute, rather than a scam. What happened Mr A went to view a car he w... (3 pages)View decision -
Decision Reference DRN-2582024
22 Mar 2021 Santander UK Plc Not upheldMortgagesDRN-2582024 The complaint Mr and Mrs D have complained about a mortgage they held with Santander UK Plc. Their complaint can be broken down into four broad areas: Their title deeds. The lack of correspondence when they repaid the mortgage. The delay in receiving back the overpayment the... (4 pages)View decision -
Decision Reference DRN-4421184
2 Feb 2024 Skyfire Insurance Company Limited UpheldInsuranceDRN-4421184 The complaint Mr G has complained about the way Skyfire Insurance Company Limited handled his claim under his motor policy following an accident. What happened Mr G was involved in an accident on 18 May 2022. He bought his car privately on 6 March 2020. It came with a private r... (4 pages)View decision -
Decision Reference DRN8588179
31 Jul 2019 FirstRand Bank Limited UpheldBanking and creditMiss J complains that a car she has been financing through an agreement with FirstRand Bank Limited, trading as MotoNovo Finance (“MotoNovo”), was of unsatisfactory quality.backgroundMiss J took receipt of a used car in October 2018. She financed the deal through a hire purchase agreement ... (3 pages)View decision -
Decision Reference DRN4415895
19 Sep 2019 IMPERIAL LAW PRACTITIONERS UpheldClaims ManagementMr A’s complained about Imperial Law Practitioners, trading as Amity Lawyers (Amity), and the handling of cases he instructed them to pursue on his behalf.backgroundMr A instructed Amity to pursue a number of matters for him. He’s complained Amity have acted unreasonably when dealing with ... (3 pages)View decision -
Decision Reference DRN5379777
5 Dec 2019 Santander UK Plc Not upheldBanking and creditMrs P complains about the policies and practices of Santander UK Plc in relation to registering powers of attorney.backgroundMrs P is represented in this complaint by her son Mr P. Mr P is concerned about the information Santander asked him to provide before it would act on his lasting pow... (3 pages)View decision -
Decision Reference DRN3593520
25 Aug 2015 Paragon Bank Plc Not upheldBanking and creditMr W complains about a hire purchase agreement he had with Paragon Bank Plc T/A Paragon Car Finance. In summary, he questions whether the finance agreement was correctly executed and he’s unhappy that Paragon provided him with an incorrect copy of his finance agreeme... (3 pages)View decision -
Decision Reference DRN-3566923
7 Jul 2022 Advantage Insurance Company Limited Not upheldInsuranceDRN-3566923 The complaint Mr G complains that Advantage Insurance Company Limited (Advantage) did not offer a fair value for his model of car when it was written off in an accident. There are several parties and representatives of Advantage involved throughout the complaint but for the pur... (3 pages)View decision
