We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-4084420
5 Oct 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4084420 The complaint Mr D complains that Financial Administration Services Limited (‘FASL’) gave him incorrect information about how distribution payments would be dealt with after his stocks and shares Individual Savings Account (ISA) had been transferred. What happened Mr D transfer... (3 pages)View decision -
Decision Reference DRN-5150219
30 Nov 2024 Sabre Insurance Company Limited Not upheldInsuranceDRN-5150219 The complaint Mr T has complained that Sabre Insurance Company Limited (“Sabre”) has treated him unfairly in relation to a claim he made following the theft of his vehicle. What happened Mr T took out insurance cover for his van in December 2023 with Sabre. In February 2024,... (3 pages)View decision -
Decision Reference DRN-1163712
19 Jan 2021 U K Insurance Limited Not upheldInsuranceDRN-1163712 The complaint Mr S complains that U K Insurance Limited (UKI) didn’t do enough when trying to trace the other driver, following an accident, leading to him having a fault claim registered against his policy and leaving him out of pocket. What happened A foreign lorry struck Mr ... (3 pages)View decision -
Decision Reference DRN-3277275
22 Mar 2022 Motability Operations Limited UpheldConsumer CreditDRN-3277275 The complaint Ms S complains that Motability Operations Limited registered a car that was supplied to her under a hire agreement in her daughter’s name which she says has caused issues with penalty charge notices. What happened A new car was supplied to Ms S under a hire agreem... (3 pages)View decision -
Decision Reference DRN-3138422
11 Nov 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3138422 The complaint Mr C complained because Barclays Bank UK PLC refused to refund him for transactions which he said he didn’t make. What happened On 27 July 2020, Mr C contacted Barclays. He said he’d had a call from Barclays’ fraud team to alert him to suspicious behaviour on his ... (3 pages)View decision -
Decision Reference DRN7114459
20 Nov 2015 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr W complains about poor handling by Zenith Insurance plc of a claim he made under his motor insurance policy, and in particular that he has had to pay substantial storage charges for his damaged car.backgroundIn March 2015, Mr W was overtaking a third party car when... (2 pages)View decision -
Decision Reference DRN3496683
18 Jul 2014 Barclays Bank Plc Not upheldBanking and creditMiss A complains that Barclays Bank Plc has held her liable for transactions on her account that she disputes making or authorising herself. She was also unhappy that Barclays decided to close her account. backgroundIn February 2013, Barclays received notification that Miss A’s account ... (3 pages)View decision -
Decision Reference DRN4421411
6 Nov 2018 FCE Bank Plc UpheldBanking and creditMr S complains the van supplied to him under a fixed sum loan by FCE Bank Plc wasn’t of satisfactory quality.backgroundMr S acquired a new van in April 2016 but in August 2016 it began to experience problems with the hill start and clutch. It went in for repairs but ... (3 pages)View decision -
Decision Reference DRN-3067041
30 Sep 2021 Soteria Insurance Limited UpheldInsuranceDRN-3067041 The complaint Mr E complains about Soteria Insurance Limited (‘Soteria’) avoiding his motor insurance policy because he hadn’t told them about a wrap on his vehicle. Soteria treated this as a modification he should have told them about. Soteria uses agents to administer its pol... (6 pages)View decision -
Decision Reference DRN8877016
28 Aug 2013 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr C complains that CIS General Insurance Limited (CIS) settled a claim made against his motor insurance policy unfairly, as he was not involved in the incident in question.backgroundCIS was informed by a third party that Mr C had driven his vehicle into the back of the third party’s st... (1 page)View decision
