We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN9993266
4 Feb 2015 Santander UK Plc Not upheldBanking and creditMr H complains about the charges that have been applied to his account by Santander UK plc and that it has not responded to his financial difficulties positively and sympathetically. Mr H is being helped with his complaint by his father.backgroundMr H had a bank account with Santander w... (2 pages)View decision -
Decision Reference DRN4799088
12 Feb 2014 Santander UK Plc Not upheldBanking and creditMr K complains that Santander UK Plc changed his business account to a different account that charges an unauthorised administration charge. Mr K says that the new account is unsuitable for his business, as it charges a monthly fee if less than £50,000 is deposited into the account. Mr K ... (2 pages)View decision -
Decision Reference DRN-1671479
8 Oct 2020 Santander UK Plc Not upheldBanking and PaymentsDRN-1671479 The complaint Mrs P and Mr P have complained that between 2009 and 2017, Santander UK Plc (Santander) mis-sold them several packaged bank accounts (PBAs). Mrs P and Mr P paid monthly fees for the accounts and received several potential benefits in return. They think that Santan... (4 pages)View decision -
Decision Reference DRN0268161
19 Sep 2013 Santander UK Plc Not upheldBanking and creditMiss M’s complaint is that when she requested Santander UK Plc to make one payment to a credit card company and a second one to someone else in April 2011, it made both payments to the other person. The bank has not disputed this. As a result of this error she says that she has incurre... (2 pages)View decision -
Decision Reference DRN-4812952
3 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4812952 The complaint Mr H has complained that Santander UK Plc (“Santander”) irresponsibly increased the limit on his overdraft. He says that Santander acted unfairly by continuing to apply overdraft charges to his account when he was already in financial difficulty. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-4172294
6 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4172294 Complaint Mr M has complained that Santander UK Plc (“Santander”) irresponsibly provided him with an overdraft which it continued applying charges on even when he was in financial difficulty. Background One of our adjudicators looked at Mr M’s complaint and thought we could loo... (3 pages)View decision -
Decision Reference DRN0206562
21 Jan 2016 Santander UK Plc Not upheldBanking and creditMrs B, through a third party company, M complains that Santander UK Plc applied unfair charges to her account when she was in financial difficulties.backgroundMrs B asked the bank to refund some account charges in June 2012. Another charge was refunded in 2014 due to... (2 pages)View decision -
Decision Reference DRN3604103
1 Nov 2017 Santander UK Plc Not upheldBanking and creditMr T complained about charges on his account with Santander UK Plc. He wants all charges refunded for the last six years, together with compensation for the effect the charges had had on him.backgroundMr T complained about charges which Santander had made to his c... (3 pages)View decision -
Decision Reference DRN6118269
23 Jun 2017 Santander UK Plc Not upheldBanking and creditMr A complains that Santander UK Plc has unfairly added charges to his account.backgroundMr A says he cancelled a direct debit from his account in August 2016. But in September 2016, the payment was still taken. This led to Mr A’s account becoming overdrawn, and as ... (1 page)View decision -
Decision Reference DRN8729855
30 Apr 2014 Santander UK Plc Not upheldBanking and creditMiss G complains Santander UK plc cancelled the overdraft on her current account and when she didn’t repay it a default was registered on her credit file.backgroundMiss G had two student accounts. Santander has said it was wrong to open the second account. It notified Miss G it was goin... (2 pages)View decision
