We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN1592912
18 Dec 2013 Santander UK Plc Not upheldBanking and creditMr R complains that Santander UK Plc unfairly applied charges to his current account after allowing it to go overdrawn.our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. She said the overdraft charges had been correctly applied by the bank... (2 pages)View decision -
Decision Reference DRN6952348
9 Sep 2015 Santander UK Plc Not upheldBanking and creditMrs B complains that Santander UK Plc (“Santander”) mis-sold her a Reward Current Account in 2011. Mrs B paid a monthly fee for the account, which offered her a range of benefits.Mrs B’s used a claims management company (CMC) to bring her complaint to us.backgroundOne... (2 pages)View decision -
Decision Reference DRN-2303877
14 Nov 2020 Santander UK Plc Not upheldBanking and PaymentsDRN-2303877 The complaint Miss S complains about how Santander UK Plc dealt with her chargeback. What happened Miss S asked Santander in 2019 to raise a chargeback for £50 which was a deposit she paid in around May 2019 and says didn’t receive the service she was expecting. She says the co... (2 pages)View decision -
Decision Reference DRN1218966
23 Mar 2017 Santander UK Plc Not upheldBanking and creditMr W complains that Santander UK Plc didn’t follow his instructions to remove him as an account holder from the joint account he held with his ex-wife. He also says the bank didn’t update his address when he told it to.backgroundMr W and his wife (who he has since ... (3 pages)View decision -
Decision Reference DRN-3224910
19 Apr 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3224910 The complaint A limited company, which I’ll refer to as ‘D’, is unhappy that Santander UK Plc renewed its overdraft facility at a time when Santander had been made aware that D was experiencing financial difficulty. D is also unhappy that Santander allowed company liquidators t... (4 pages)View decision -
Decision Reference DRN9660846
13 Jan 2016 Santander UK Plc Not upheldBanking and creditMr C complains that Santander UK Plc applied unfair charges to his account so he wants them all to be refunded to him.backgroundMr C says he wasn’t told by the bank that there was going to be an increase in overdraft and account charges. So he’s unhappy that the ch... (2 pages)View decision -
Decision Reference DRN5189821
26 Nov 2019 Santander UK Plc UpheldBanking and creditMs K complains that Santander UK plc (Santander) made a Direct Debit payment from her account after she asked for it to be cancelled.backgroundMs K held a current account with Santander. The account didn’t have an overdraft facility. On 17 December 2017 a Direct Debit payment was taken fro... (3 pages)View decision -
Decision Reference DRN1356806
23 May 2014 Santander UK Plc Not upheldBanking and creditMiss E is unhappy that Santander UK Plc is asking her to pay back money it sent her inerror.background I issued a provisional decision on this case on 28 March 2014, which explained why I intended to uphold the complaint. I invited the parties to let me have further submissions, i... (4 pages)View decision -
Decision Reference DRN-3071908
8 Oct 2021 Santander UK Plc UpheldBanking and PaymentsDRN-3071908 Complaint Mr H has complained that Santander UK Plc (“Santander”) unfairly continued applying charges on his account when it ought to have realised he was experiencing financial difficulty. Background One of our adjudicators looked at Mr H’s complaint and thought that Santande... (2 pages)View decision -
Decision Reference DRN-2874294
15 Jun 2021 Santander UK Plc UpheldBanking and PaymentsDRN-2874294 Complaint Mr B complains that Santander UK Plc (“Santander”) irresponsibly increased his overdraft limit as well as irresponsibly provided him with a loan. Mr B is being assisted in his complaint by his father Mr B Sr who says Santander lent after he provided notification of Mr... (5 pages)View decision
