We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN7539154
6 Jul 2015 Santander UK Plc UpheldBanking and creditMs C complains about the way Santander UK Plc treated her after it applied bank charges to her account when she was in financial difficulties. She’d like the bank to accept her payment offer and remove the adverse information that it’s put on her credit file. And ... (2 pages)View decision -
Decision Reference DRN5931940
11 Mar 2016 Santander UK Plc Not upheldBanking and creditMr J has complained about how Santander UK plc treated him when he tried to get his overdraft moved to just one of his two accounts and the problems he had with his complaint.background Mr J had an account with Santander and an overdraft of £2,350. In January 2015 ... (2 pages)View decision -
Decision Reference DRN7218193
2 Apr 2014 Santander UK Plc Not upheldBanking and creditMrs F complains that Santander UK Plc has registered adverse information on her credit file about her current account overdraft with it. She says that credit file information relates to charges that the bank should not have applied to the account. our initial conclusionsThe adjudi... (2 pages)View decision -
Decision Reference DRN-3422758
22 Jun 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3422758 The complaint Miss T is unhappy that Santander UK Plc (“Santander”) provided incorrect advice about an account overdraft. What happened Miss T held a student account with Santander. The account had a £2,000 interest free overdraft attached to it. After Miss T graduated in July ... (2 pages)View decision -
Decision Reference DRN5121623
13 Nov 2014 Santander UK Plc Not upheldBanking and creditMiss M complains that Santander UK Plc allowed unauthorised payments to go through to two loan brokers. As a result she went into an unauthorised overdraft. She wants compensation.background Miss M says that she never authorised transactions to the loan brokers. The bank paid the transac... (1 page)View decision -
Decision Reference DRN0017750
9 Apr 2015 Santander UK Plc Not upheldBanking and creditMr B complains about charges that Santander UK plc has applied to his account.backgroundMr B said that he has been charged large sums of money by his bank for going over his overdraft. He said these charges have been applied even when he has only gone over the... (2 pages)View decision -
Decision Reference DRN9137988
22 Aug 2017 Santander UK Plc UpheldBanking and creditMr and Mrs P complain that Santander UK Plc (Santander) paid a direct debit after they had instructed it to cancel it. As a result this it put them into unarranged overdraft. Mr and Mrs P don’t think it was fair that Santander reported missed payments to credit ... (5 pages)View decision -
Decision Reference DRN3150294
23 May 2013 Santander UK Plc Not upheldBanking and creditMr M and Ms N complain that the charges on their account are unfair and continued even though Santander UK plc knew they were trying to repay the overdraft. They also complain that this has adversely affected Ms N’s credit file.background Mr M and Ms N had an agreed overdraft facility... (2 pages)View decision -
Decision Reference DRN7785613
20 Sep 2018 Santander UK Plc Not upheldBanking and creditMr R complains on behalf of M, a limited company, that Santander UK Plc has closed its account, because of debts which Mr R says are made up of bank charges.backgroundMr R has an account for his company, M. He described the extremely difficult personal and family cir... (2 pages)View decision -
Decision Reference DRN2976757
11 May 2015 Santander UK Plc Not upheldBanking and creditMrs G complains that Santander UK Plc is holding her responsible for the overdraft on her bank account. Mrs G says that the overdraft exists because she was a victim of fraudulent activity and she should not be liable.background In June 2014 Mrs G was the unfortunate v... (2 pages)View decision
