We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN-3221015
25 Jan 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3221015 The complaint Mr G has complained that Santander UK Plc continued charging him excessive amounts for his overdraft when he was in financial difficulty. What happened Mr G complained to Santander about the charges that had been applied to his account in the previous 15 years. He... (3 pages)View decision -
Decision Reference DRN8221116
19 Feb 2015 Santander UK Plc UpheldBanking and creditMiss B complains that Santander UK Plc has not paid her sufficient redress to cover all the extra fees she incurred as a result of a bank error which Santander took some two years to resolve. backgroundMiss B complained to Santander about its failure to cancel a continuous payment in acc... (2 pages)View decision -
Decision Reference DRN5833305
3 Dec 2015 Santander UK Plc Not upheldBanking and creditMr M has complained Santander UK plc acted irresponsibly in increasing his overdraft a number of times over a five month period.Mr M has been represented in his complaint by his father.backgroundMr M has a current account with Santander. He had an overdraft limit of ... (2 pages)View decision -
Decision Reference DRN3169199
10 Dec 2013 Santander UK Plc Not upheldBanking and creditMs R complains about charges applied to her account with Santander UK Plc. She has been experiencing financial difficulties and health problems for approximately six years.backgroundMs R says that Santander should repay all of the charges charged to her account for the last six years. S... (2 pages)View decision -
Decision Reference DRN3557622
15 Jun 2016 Santander UK Plc Not upheldBanking and creditMr W complains that Santander UK Plc has not treated him fairly in that it mis-sold him an overdraft which he could not afford, applied unfair charges to account and did not treat him positively and sympathetically when he told it of his financial difficulties. He wo... (2 pages)View decision -
Decision Reference DRN-5565937
15 Jul 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5565937 The complaint Mr P complains that Santander UK Plc permitted payments to gambling platforms despite his being registered with a self-exclusion website excluding all GB licensed gambling operators. Mr P doesn’t feel he was adequately protected by Santander from financial dis... (4 pages)View decision -
Decision Reference DRN-3214193
25 Jan 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3214193 The complaint Miss S has complained that Santander UK Plc continued charging her excessive amounts for her overdraft when she was in financial difficulty. What happened Miss S complained to Santander about the charges that had been applied to her account. Santander didn’t uphol... (2 pages)View decision -
Decision Reference DRN-3245507
2 Feb 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3245507 The complaint Mr E has complained that Santander UK Plc continued charging him excessive amounts for his overdraft when he was in financial difficulty. What happened Mr E complained to Santander about the charges that had been applied to his account. Santander didn’t uphold the... (2 pages)View decision -
Decision Reference DRN6832859
20 Apr 2017 Santander UK Plc Not upheldBanking and creditMs P complains that Santander UK Plc (Santander) has reduced the overdraft limit on her current account. She also complains that the monthly minimum repayment amount on her credit card is too high.backgroundMs P is unhappy that Santander has reduced her overdraft lim... (2 pages)View decision -
Decision Reference DRN-3057784
27 Sep 2021 Santander UK Plc UpheldBanking and PaymentsDRN-3057784 The complaint Mr P has complained that Santander UK Plc (“Santander”) continued charging him excessive amounts for his overdraft when he was in financial difficulty. What happened Mr P complained to Santander that it acted unfairly by continuing to apply charges to his account ... (2 pages)View decision
