We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN-3057784
27 Sep 2021 Santander UK Plc UpheldBanking and PaymentsDRN-3057784 The complaint Mr P has complained that Santander UK Plc (“Santander”) continued charging him excessive amounts for his overdraft when he was in financial difficulty. What happened Mr P complained to Santander that it acted unfairly by continuing to apply charges to his account ... (2 pages)View decision -
Decision Reference DRN-4932379
1 Oct 2024 Santander UK Plc Not upheldConsumer CreditDRN-4932379 Complaint Mr C has complained about personal loans Santander UK Plc (“Santander”) provided to him. He says that these loans were unaffordable and shouldn’t have been provided. Background Mr C has also complained about a credit card and an overdraft which Santander provided ... (4 pages)View decision -
Decision Reference DRN7297084
31 Jul 2014 Santander UK Plc Not upheldBanking and creditMr R complains about the charges which have been applied to his Santander UK plc current account. He says these charges have caused him financial hardship. He is also unhappy with the length of time it takes for payments to clear his account when he uses a debit card. And about Santan... (2 pages)View decision -
Decision Reference DRN-4602701
27 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4602701 The complaint Mr S, a sole trader complains that Santander UK Plc allowed his business bank account to incur charges without telling him and failed to close his account in line with his instructions. Mr S wants Santander to write the charges off and close the account. What happ... (2 pages)View decision -
Decision Reference DRN8023327
26 Feb 2014 Santander UK Plc Not upheldBanking and creditMr and Mrs W complain that Santander UK plc (then Alliance & Leicester) made an error and provided them with a £25,000 overdraft instead of the agreed £2,500. They have spent the overdraft and say that Santander should be partially liable for their debt because of its error.backg... (2 pages)View decision -
Decision Reference DRN8305190
30 Nov 2016 Santander UK Plc UpheldBanking and creditMr T complains that Santander UK Plc mishandled payments between his current account and his loan account.background Mr T was paying his Santander loan by monthly instalments of about £235 from his Santander current account. In about April he consolidated his borrowing a... (2 pages)View decision -
Decision Reference DRN9198798
6 Aug 2014 Santander UK Plc Not upheldBanking and creditMr H, who was represented by advisors, complained that Santander UK Plc pressured him into applying for a credit card, which caused him to fall into debt. He would like all debts written off and compensation for his trouble and upset.background Mr H applied for a credit card with Sant... (2 pages)View decision -
Decision Reference DRN9690575
17 Jul 2017 Santander UK Plc Not upheldBanking and creditMiss A complains about charges applied to her account by Santander UK Plc.backgroundMiss A was experiencing financial difficulties following a reduction in her income in 2011. She contacted Santander in 2015 and asked them to repay all charges applied to her account... (2 pages)View decision -
Decision Reference DRN6169401
5 Sep 2013 Santander UK Plc Not upheldBanking and creditMiss C complains that Santander UK Plc has mishandled her accounts, resulting in her being overdrawn on some accounts and finding her card on another account was not accepted. Further, she complains that the bank failed to transfer some direct debit payments to another bank, meaning s... (1 page)View decision -
Decision Reference DRN6238681
15 Nov 2017 Santander UK Plc Not upheldBanking and creditMrs B complains that Santander UK Plc has imposed unfair bank charges. backgroundMrs B has incurred bank charges for some nine years on an account which is used to receive child benefit. She complained to this service on October 2017 and it was considered by one of our... (2 pages)View decision
