We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN-3983440
31 Mar 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-3983440 The complaint Mrs P complains Santander UK Plc caused delays to a payment being made to a payee in Belarus whose account was held with a Russian bank. She says she experienced financial losses, stress, and inconvenience in trying to resolve the matter. She wants Santander to re... (4 pages)View decision -
Decision Reference DRN-3878280
7 Feb 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-3878280 The complaint Mr G complains that Santander UK PLC unfairly restricted his bank account, and that it used some of the funds held within that account to repay a debt owed by a limited company of which he is the director. What happened Mr G is the owner and director of a company,... (4 pages)View decision -
Decision Reference DRN6646857
30 Mar 2016 Santander UK Plc UpheldBanking and creditMr and Mrs B have complained that Santander UK Plc (“Santander”) mis-sold them a Premier 50 packaged bank account in 2009. They paid a monthly fee for the account which included a number of benefits.backgroundOne of our adjudicators has looked into Mr and Mrs B’s comp... (2 pages)View decision -
Decision Reference DRN8844500
17 May 2013 Santander UK Plc Not upheldBanking and creditMrs N complains that Santander UK plc did not close her account when requested to do so and that she incurred higher charges after the bank removed her agreed overdraft limit without her knowledge. our initial conclusionsOur adjudicator recommended that the complaint should be up... (2 pages)View decision -
Decision Reference DRN0286840
30 May 2014 Santander UK Plc Not upheldBanking and creditMr Q complains that Santander UK Plc has applied charges to his account when it has been overdrawn. He would like the bank to waive the charges.backgroundMr Q says he uses this account to pay direct debits. From time to time before October 2012 the account was overdrawn and charges fo... (2 pages)View decision -
Decision Reference DRN1328608
15 Apr 2013 Santander UK Plc Not upheldBanking and creditMrs A complains that Santander removed various facilities from her account without prior notice and has not provided a reason or an explanation. She wants an explanation for what happened, assurances it will not happen again and adequate compensation. background In September 2011 Mrs A... (2 pages)View decision -
Decision Reference DRN1980646
8 May 2017 Santander UK Plc Not upheldBanking and creditMr B is unhappy with the charges Santander applied to his bank account. He wants Santander to refund them.backgroundMr B contacted us, via his representative Ms M, to say he’s struggling financially and thinks Santander has been taking too much of his money. It’s kee... (2 pages)View decision -
Decision Reference DRN7731657
30 Sep 2013 Santander UK Plc Not upheldBanking and creditMr and Mrs A complain that Santander UK plc is charging fees and interest on their account when their only source of income is benefit payments. Mr A also says that he sent a subject access request to Santander but only received some of the information the bank holds. Mr and Mrs A wa... (2 pages)View decision -
Decision Reference DRN7535016
21 May 2013 Santander UK Plc Not upheldBanking and creditMr B, on behalf of Mr and Mrs B, complains that Santander UK Plc’s charges are unfair and disproportionate and that it has not responded fairly and sympathetically to their financial hardship. He wants the bank to review and refund all current account charges taken in the last six years ... (2 pages)View decision -
Decision Reference DRN-5138900
11 Dec 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5138900 The complaint Mr S complains that Santander UK Plc approved a credit card for him together with a credit limit increase and he could not afford to make the repayments. What happened The card was approved for Mr S in March 2017 with an original credit limit of £2,200. Mr S co... (4 pages)View decision
