We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN7628480
2 Jan 2014 Santander UK Plc Not upheldBanking and creditMrs J complains that Santander UK Plc allowed her account to go into overdraft when there was no overdraft facility. As a result charges were incurred. She also complains that Santander had failed to transfer the account into her daughter’s name as she had asked.backgroundMrs J opened t... (2 pages)View decision -
Decision Reference DRN7540076
4 Nov 2016 Santander UK Plc Not upheldBanking and creditMrs A says Santander UK Plc failed to contact her about her account and as a result charges were incurred and a default was registered on her credit file.backgroundMrs A says she emailed Santander her new address details. She says that she was not able to access... (2 pages)View decision -
Decision Reference DRN-5049770
14 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5049770 The complaint Mr V complains that Santander UK Plc made a mistake by paying money into his account and has ignored his financial and mental distress in its attempts to recover the money. What happened Following Mr V’s switch to a Santander account, Santander mistakenly cred... (3 pages)View decision -
Decision Reference DRN1201753
5 Jul 2013 Santander UK Plc Not upheldBanking and creditMr and Mrs F complain that Santander UK Plc applied unfair charges on their account. They are now facing financial difficulties and would like the bank to refund the charges with interest.backgroundIn 2007 Mr and Mrs F’s account became overdrawn and charges were applied. The account wa... (2 pages)View decision -
Decision Reference DRN9088254
5 Sep 2013 Santander UK Plc Not upheldBanking and creditMr and Mrs D are unhappy with the level of default charges applied by Santander UK Plc to their current account, and with the timing of payments being made from their account.our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. In her view, ... (2 pages)View decision -
Decision Reference DRN6502494
25 Jul 2014 Santander UK Plc UpheldBanking and creditMiss E complains about the manner in which Santander UK Plc has dealt with her and her account after transactions - that she disputes being responsible for – took place.backgroundOur adjudicator has explained at some length the history of events related to Miss E’s concerns and shared he... (3 pages)View decision -
Decision Reference DRN-3990300
6 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3990300 The complaint Mrs S says that Santander UK Plc let her down and didn’t provide enough support when she started gambling in March 2020. What happened Mrs S says she contacted Santander in October 2017 and that blocks were applied to her accounts at that time to stop her from gam... (10 pages)View decision -
Decision Reference DRN3774176
1 Aug 2017 Santander UK Plc Not upheldBanking and creditMrs G complains that bank charges by Santander UK Plc were unfair and have contributed to her financial hardship.backgroundFrom 2010 to 2013 Mrs G had an unauthorised overdraft with Santander which incurred charges. She said that during 2010 she had a period of time ... (2 pages)View decision -
Decision Reference DRN8873566
3 Jan 2019 Santander UK Plc Not upheldBanking and creditMiss K complains that Santander UK Plc hasn’t treated her fairly. She says that its actions have placed her in a cycle of charges – she’s permanently overdrawn and the bank charged fees to her account which caused her great financial hardship. She says the bank sho... (4 pages)View decision -
Decision Reference DRN8445332
10 Sep 2013 Santander UK Plc Not upheldBanking and creditMr V and Miss W hold a joint current account with Santander UK Plc. They complain that charges debited to the account have worsened their financial hardship. They would like Santander to refund all charges applied to their account since July 2001, with interest at 8%, or at least to m... (2 pages)View decision
