We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN-3228265
7 Mar 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3228265 The complaint A company which I’ll refer to as E, complains that Santander UK Plc unfairly declined its Bounce Back Loan application. The complaint has been brought to the service by one of E’s directors, Mr C. What happened E held a bank account with Santander. In October 2019... (3 pages)View decision -
Decision Reference DRN5568812
25 Sep 2013 Santander UK Plc Not upheldBanking and creditMiss J is dissatisfied with Santander UK plc’s offer of compensation over the way it handled her concerns when she found she’d been a victim of fraud. She’s unhappy Santander allowed a payment to be debited when she’d alerted the bank it was unauthorised. That left Miss J without ... (2 pages)View decision -
Decision Reference DRN0574724
6 Oct 2015 Santander UK Plc Not upheldBanking and creditMrs W is unhappy that Santander UK Plc won’t refund bank charges as she is in financial difficulties.backgroundIn February 2015, Mrs W asked Santander to refund all charges that it had applied to her account for the past seven years.Santander wouldn’t agree to this. ... (2 pages)View decision -
Decision Reference DRN8225582
23 May 2013 Santander UK Plc Not upheldBanking and creditMr G complains that Santander UK Plc should refund charges which built up on his current account after the bank failed to cancel a direct debit.our initial conclusionsThe adjudicator did not recommend that this complaint should be upheld. She was unable to conclude that Mr G ins... (2 pages)View decision -
Decision Reference DRN7127104
22 Feb 2016 Santander UK Plc UpheldBanking and creditMr G complains that Santander UK Plc has not treated him fairly in that it applied fees to his account for unpaid standing orders without telling him first, as it had undertaken to do. He would like Santander to refund the fees it has charged him. backgroundIn orde... (2 pages)View decision -
Decision Reference DRN8567350
9 Feb 2016 Santander UK Plc Not upheldBanking and creditMr A complains that his credit file wrongly shows a default for an overdraft that he thought Santander UK plc had written off.backgroundMr A says there was fraud on his account. He says the bank gave him an overdraft while it investigated. It later paid back to him o... (2 pages)View decision -
Decision Reference DRN9247170
19 Sep 2013 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK plc did not explain to him that changing his account would mean he has to pay for an overdraft. He wants the bank to either reinstate his old account, or provide a free overdraft on his new one and refund any fees. our initial conclusionsThe... (2 pages)View decision -
Decision Reference DRN2371577
22 Jan 2016 Santander UK Plc Not upheldBanking and creditMr M complains that Santander UK plc registered a default without giving him the required notice. He also complains that Santander has been unable to supply him with a signed copy of his credit agreement and the deed of assignment when his debt was sold to a third pa... (2 pages)View decision -
Decision Reference DRN2518670
19 Nov 2013 Santander UK Plc Not upheldBanking and creditMr E complains that Santander UK plc has unfairly applied charges to his account, which means that his financial difficulties are more severe. He wants Santander to refund all charges on his account from 2008 until 2011, when the account was closed and passed to the bank’s recoveries d... (2 pages)View decision -
Decision Reference DRN1628333
9 Jan 2018 Santander UK Plc Not upheldBanking and creditMr I complains about the way charges have been applied to his business account by Santander UK Plc.backgroundThe investigator did not recommend that the complaint be upheld. He said that charges had been applied in line with the terms and conditions of the account. ... (2 pages)View decision
