We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN7127104
22 Feb 2016 Santander UK Plc UpheldBanking and creditMr G complains that Santander UK Plc has not treated him fairly in that it applied fees to his account for unpaid standing orders without telling him first, as it had undertaken to do. He would like Santander to refund the fees it has charged him. backgroundIn orde... (2 pages)View decision -
Decision Reference DRN9099550
10 Apr 2014 Santander UK Plc Not upheldBanking and creditMiss C complains about the customer service she’s received from Santander UK Plc about a number of issues.background Miss C says the bank didn’t make monthly international payments to her overseas bank account on a number of occasions. She also complains that she’s had problems using ... (3 pages)View decision -
Decision Reference DRN1662737
7 Feb 2014 Santander UK Plc Not upheldBanking and creditMr R complains that Santander UK Plc (trading as Cahoot) has unfairly applied interest and charges to his account, and wrongly pursued him for repayment. backgroundIn 2004 and 2006 Mr R complained about charges on his Cahoot current account. The bank refunded charges as a gesture of good... (2 pages)View decision -
Decision Reference DRN8039849
26 Oct 2016 Santander UK Plc Not upheldBanking and creditMrs R has complained that Santander UK Plc mis-sold a Premium packaged bank account to her in 2011. She paid a monthly fee for the account which offered several benefits in return.backgroundMrs R’s fee free Premier account was upgraded to a Premium packaged account... (3 pages)View decision -
Decision Reference DRN2518670
19 Nov 2013 Santander UK Plc Not upheldBanking and creditMr E complains that Santander UK plc has unfairly applied charges to his account, which means that his financial difficulties are more severe. He wants Santander to refund all charges on his account from 2008 until 2011, when the account was closed and passed to the bank’s recoveries d... (2 pages)View decision -
Decision Reference DRN1628333
9 Jan 2018 Santander UK Plc Not upheldBanking and creditMr I complains about the way charges have been applied to his business account by Santander UK Plc.backgroundThe investigator did not recommend that the complaint be upheld. He said that charges had been applied in line with the terms and conditions of the account. ... (2 pages)View decision -
Decision Reference DRN7362468
3 Sep 2015 Santander UK Plc Not upheldBanking and creditMr H has complained that Santander UK Plc mis-sold a packaged bank account to him in 2011. He says that the account was upgraded without his knowledge or consent. Mr H paid a monthly fee for the account which offered several benefits in return.Mr H has used a clai... (2 pages)View decision -
Decision Reference DRN9753606
29 Oct 2013 Santander UK Plc Not upheldBanking and creditMr K complains that Santander UK Plc did not close his account until 2013, although it said it would close it in 2009, after the account had been compromised when fraud was committed.our initial conclusionsOur adjudicator recommended that the complaint should be upheld. She co... (2 pages)View decision -
Decision Reference DRN5336555
30 Sep 2013 Santander UK Plc Not upheldBanking and creditMiss V complains about how Santander UK Plc treated her while she was experiencing financial difficulty.backgroundMiss V had a current account with Santander. Although the account largely operated within its agreed overdraft limit, on occasions the limit was exceeded and the bank appl... (2 pages)View decision -
Decision Reference DRN7072072
3 Feb 2017 Santander UK Plc UpheldBanking and creditMrs B’s unhappy with the way Santander UK Plc dealt with and then closed her account. background Mrs B says Santander didn’t update her address and she wasn’t aware her account was going to be closed and a default applied. She’s concerned her account information may ha... (3 pages)View decision
