We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN5938757
17 Oct 2017 Santander UK Plc UpheldBanking and creditMr and Mrs B complain that Santander UK Plc caused them problems when it paid them some money by mistake.background Mr and Mrs B said that they were in financial difficulties. And Santander paid them some money by mistake. They spent it. They realise that they ha... (2 pages)View decision -
Decision Reference DRN-4277873
17 Aug 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-4277873 The complaint Miss R complains that Santander UK Plc (‘Santander’) won’t refund payments she made after falling victim to a scam. Miss R’s complaint was brought with the help of a representative. However, as the account is in Miss R’s name, and Miss R had the call with the scam... (6 pages)View decision -
Decision Reference DRN9206904
12 Jun 2018 Santander UK Plc Not upheldBanking and creditMr J complains that Santander UK Plc took some money out of his account.background Mr J told Santander that he had paid too much on a loan. He said that the loan company was taking direct debits from him. But he said he didn’t owe it any money. Santander paid Mr J... (3 pages)View decision -
Decision Reference DRN5757578
7 May 2019 Santander UK Plc UpheldBanking and creditMrs P complains that Santander UK Plc sent her a new credit card when it shouldn’t have. She wants it to clear the debt she owes as a result of spending she carried out on the card.background Mrs P banks with Santander, and also has one of its credit cards. In ... (4 pages)View decision -
Decision Reference DRN5142039
15 Feb 2016 Santander UK Plc Not upheldBanking and creditMr G complained because Santander UK Plc registered a default on his current account.backgroundIn 2011, Mr G’s account was overdrawn. Santander’s Collections department sent him a number of letters about this. Mr G didn’t reply, and Santander withdrew his overdraft in ... (4 pages)View decision -
Decision Reference DRN6345635
6 Sep 2017 Santander UK Plc Not upheldBanking and creditMs N complains that the charges added to her account by Santander UK Plc are unfair and unreasonable and she’d now like them refunded.background Ms N has a current account with Santander. In 2013 she raised her concern with Santander about the charges being applied t... (2 pages)View decision -
Decision Reference DRN8489412
8 Oct 2018 Santander UK Plc Not upheldBanking and creditMr R complains Santander UK Plc mis-managed the transfer of his bank account to another bank. backgroundIn June 2018 Mr R instructed Santander to transfer his current account to another bank using the switching service. The transfer would include all Direct Debits... (2 pages)View decision -
Decision Reference DRN8764655
7 Apr 2015 Santander UK Plc Not upheldBanking and creditMr E complains that Santander UK Plc mistakenly changed his address on its records without telling him, so his post was sent in error to his father’s address. And he’s unhappy that Santander told him this mistake had been corrected, when that hadn’t happened. backgroun... (2 pages)View decision -
Decision Reference DRN7891234
25 May 2016 Santander UK Plc UpheldBanking and creditMr J complains that Santander UK Plc debited his account with a payment that he disputed which created an unauthorised overdraft. background Mr J says he told Santander that the payment he had made for a car was disputed as the car was not roadworthy and the merchan... (2 pages)View decision -
Decision Reference DRN1465678
9 Dec 2016 Santander UK Plc Not upheldBanking and creditMr D complains Santander UK Plc has treated him unfairly for the last six years and has made his situation worse by adding charges to his account.backgroundMr D says Santander doesn’t recognise the difficulties he has. It kept charging him overdraft fees which cause... (2 pages)View decision
