We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN-3620394
15 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3620394 The complaint Miss T complains that Santander UK Plc (“Santander”) applied fees and charges to her current account after a Debt Relief Order (“DRO”) was put in place. What happened Miss T held an account with Santander with a £500 overdraft facility. In January 2019 Miss T appl... (2 pages)View decision -
Decision Reference DRN2472523
4 May 2018 Santander UK Plc UpheldBanking and creditMrs L complains that Santander UK Plc unfairly recorded information on her and Mr L’s credit reference files (CRF), which affected their ability to secure further credit at competitive rates.backgroundMr and Mrs L had a joint 123 current account with Santander; Mr L al... (4 pages)View decision -
Decision Reference DRN-3835785
1 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3835785 The complaint Mr A complains that Santander UK Plc debited direct debit payments from his account the day before they were scheduled to leave his account. What happened Mr A says that on 19 January he attempted to put fuel into his vehicle for an early morning start on 20 Janua... (5 pages)View decision -
Decision Reference DRN5616693
18 Jun 2014 Santander UK Plc Not upheldBanking and creditMiss G complains that Santander UK Plc wrongly failed to credit a payment to her account which has led to adverse information on her credit file.background In 2010, Miss G switched bank accounts. During that process she says she arranged for a payment to be made to transfer the remain... (2 pages)View decision -
Decision Reference DRN6269082
30 Apr 2018 Santander UK Plc UpheldBanking and creditMs P complains that Santander UK plc told her the wrong information about her current account. background At the end of 2016, Ms P went to a branch of Santander and asked about the active standing orders and direct debits that were set up on her current account. She ... (3 pages)View decision -
Decision Reference DRN5948620
12 Dec 2018 Santander UK Plc UpheldBanking and creditMr W complains that he visited a branch in January 2018 with a support worker and agreeda payment plan for his overdraft and current account. But Santander later told Mr W it had norecord of his visit to the branch and no payment plan was agreed.Mr W also complains ... (5 pages)View decision -
Decision Reference DRN8899064
17 Nov 2015 Santander UK Plc Not upheldBanking and creditMiss G complains that Santander UK Plc allowed a retailer to take money from her account. It went overdrawn and she incurred charges as a result.backgroundIn November 2014 Miss G bought a large item from a retailer using her Santander debit card. She had to return it,... (2 pages)View decision -
Decision Reference DRN3795572
19 Mar 2019 Santander UK Plc UpheldBanking and creditMiss S complains that Santander UK Plc delayed applying a default to her credit file. Had it been applied sooner, six years would now have passed and the default would’ve been removed from her credit file. She would like the default removed from her credit file. Mi... (2 pages)View decision -
Decision Reference DRN-3327032
11 Mar 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3327032 The complaint Mr W complains about a joint current account he has with Santander UK Plc. What happened Mr W has a joint account with his ex-partner provided by Santander. The relationship between Mr W and his ex-partner broke down; however, they kept the account open for househ... (4 pages)View decision -
Decision Reference DRN5389722
6 Nov 2015 Santander UK Plc UpheldBanking and creditMr L complains that Santander UK Plc placed a block on his bank account which led to five standing orders not being honoured and his accounts becoming overdrawn. Mr L wants Santander to pay him over £1000 in compensation.backgroundMr L contacted Santander on 30 Marc... (2 pages)View decision
