We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN5712429
15 Dec 2015 Santander UK Plc UpheldBanking and creditMs S complained that Santander UK plc (Santander) didn’t pay a £100 promotional offer into her current account. And that Santander added bank charges to her account even when they knew she was having money problems.Ms S wants all the charges refunded and the £100 ... (2 pages)View decision -
Decision Reference DRN7067271
22 May 2019 Santander UK Plc UpheldBanking and creditMr P complaints about a letter he received from Santander UK Plc.backgroundIn 2018 Mr P received a letter from Santander. It was headed ‘Important Information’ in red. And it suggested Mr P call a telephone number or visit his branch to discuss it. But Mr P didn’t think the letter applied ... (3 pages)View decision -
Decision Reference DRN-2936882
5 Oct 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-2936882 The complaint Mr L complains that an automatic teller machine (ATM) machine failed to dispense the correct amount of cash and Santander UK Plc refused to refund the missing funds. What happened Mr L made two separate withdrawals from an ATM run by a third party. On both occasio... (2 pages)View decision -
Decision Reference DRN3270685
21 Nov 2014 Santander UK Plc Not upheldBanking and creditMs K complains that Santander UK Plc registered a default for a very small amount on, and later closed, her account. She feels this is disproportionate and may affect her getting a mortgage (or other credit facilities) in the future. Ms K wants Santander to remove the default from her cre... (2 pages)View decision -
Decision Reference DRN-3187743
1 Dec 2021 Santander UK Plc UpheldBanking and PaymentsDRN-3187743 The complaint Mr P complains about the interest Santander UK Plc charged over the course of eight years on an outstanding credit card balance. He’s also unhappy he was told the account would be frozen whilst the complaint was investigated but this didn’t happen. Mr P is represe... (4 pages)View decision -
Decision Reference DRN-2811141
17 Jun 2021 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-2811141 The complaint Miss R believes Santander Consumer (UK) Plc acted irresponsibly by agreeing a conditional sale agreement she’d applied for. What happened In June 2019, Miss R was supplied with a used car through a conditional sale agreement with Santander. Miss R paid a £500 depo... (4 pages)View decision -
Decision Reference DRN9909024
28 Apr 2015 Santander UK Plc Not upheldBanking and creditMrs R complains Santander UK plc allowed money to be taken out of her account without her authority.backgroundMrs R says she made a card payment to her organisation I’ll call L for £1,000. At that time she gave L her card details, however further card payments were... (2 pages)View decision -
Decision Reference DRN-1868563
3 Sep 2020 Santander UK Plc Not upheldBanking and PaymentsDRN-1868563The complaintIn summary, Mr G has complained that Santander UK Plc didn’t tell him about the changes to the terms of his 123 student account, when it was converted to a 123 graduate account. He believes that as it demanded repayment of his agreed overdraft without informing him,... (2 pages)View decision -
Decision Reference DRN3471198
13 Mar 2018 Santander UK Plc Not upheldBanking and creditMr G has complained about the way Santander UK Plc has handled his current account and credit card.backgroundMr G says he went to live outside the UK in 2009. He says he left his accounts with Santander open but stopped paying in his wages. He now has an unpaid ov... (2 pages)View decision -
Decision Reference DRN4794798
24 Mar 2020 Santander UK Plc UpheldBanking and creditMr A complains that Santander UK Plc debited his account by £40,000 without notifying him – and this caused his account to become overdrawn. He also complains that Santander didn’t do a chargeback for him.To settle matters he’d like Santander to refund the £40,000, cancel any fees associat... (3 pages)View decision
