We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN9070256
19 Dec 2018 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc has breached the Equality Act 2010 because it failed to make reasonable adjustments to the way in which it deals with him and his accounts even though it is aware of his severe dyslexia.backgroundMr H has four current accounts ... (3 pages)View decision -
Decision Reference DRN0067655
3 Feb 2018 Santander UK Plc Not upheldBanking and creditMr C is unhappy with how Santander UK Plc have handled his overdraft. He also thinks they didn’t give him enough support when he told them he was struggling with his finances.backgroundI attach my provisional decision of 25 January 2018, which forms part of this fin... (4 pages)View decision -
Decision Reference DRN9823501
17 Jul 2015 Santander UK Plc Not upheldBanking and creditMr D complains about bank charges that Santander UK PLC has applied over a number of years.backgroundMr D complained to us when he wasn’t happy with the way Santander responded to his complaint about bank charges.Our adjudicator sympathised with Mr D – it’s clear he’... (2 pages)View decision -
Decision Reference DRN6249712
15 Aug 2016 Santander UK Plc UpheldBanking and creditMr L1 and Mr L2 have a business account with Santander UK Plc and complain that it withdrew part of the overdraft facility without giving notice.background Mr L1 spoke to Santander on 5 January 2016 about increasing the business overdraft. It was then £8,000 and he wan... (2 pages)View decision -
Decision Reference DRN6240981
7 Mar 2018 Santander UK Plc Not upheldBanking and creditMrs L complains that the fees Santander UK Plc (Santander) charged her when she went into an unarranged overdraft are unfair and excessive. She wants Santander to refund all the charges applied to her account. backgroundMrs L had a basic bank account with Santander wit... (2 pages)View decision -
Decision Reference DRN3896510
26 Apr 2017 Santander UK Plc UpheldBanking and creditMr and Mrs D complain that Santander UK Plc (Santander) didn’t respond fairly to them when Mrs D notified it that they were in financial difficulty.backgroundI issued my provisional decision on 29 March 2017, a copy extract of which is attached and forms part of this... (3 pages)View decision -
Decision Reference DRN-3160420
20 Jan 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3160420 The complaint Mr K has complained that Santander UK Plc continued charging him excessive amounts for his overdraft when he was in financial difficulty. What happened Mr K complained to Santander about the charges that had been applied to his account in the previous 7 years. He ... (2 pages)View decision -
Decision Reference DRN-3114771
28 Oct 2021 Santander UK Plc UpheldBanking and PaymentsDRN-3114771 The complaint Mr L has complained that Santander UK Plc (“Santander”) continued charging him excessive amounts for his overdrafts when he was in financial difficulty. What happened Mr L complained to Santander that it acted unfairly by continuing to apply charges to his account... (3 pages)View decision -
Decision Reference DRN4743254
9 Oct 2017 Santander UK Plc Not upheldBanking and creditMr J complains that Santander UK plc has imposed unfair overdraft charges on his account. He says he was told he could have these reduced to £10 per month but it never happened. He wants the extra charges refundedbackgroundMr J tells us he’s been concerned for some t... (2 pages)View decision -
Decision Reference DRN1343775
22 Apr 2013 Santander UK Plc Not upheldBanking and creditMrs G complains that Santander allowed her account to become overdrawn and incur bank charges. She wants the charges stopped and the cause of the overdraft explained.our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. He concluded that Santan... (2 pages)View decision
