We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN-3368664
14 Apr 2022 Santander UK Plc Not upheldConsumer CreditDRN-3368664 The complaint Mr A complains that Santander UK Plc lent to him in an irresponsible manner. What happened Mr A was given a loan by Santander in July 2017. He borrowed £5,600 that he agreed to repay in 12 monthly instalments. Mr A repaid the loan, as planned, in July 2018. Mr A’s... (3 pages)View decision -
Decision Reference DRN9244498
6 May 2014 Santander UK Plc Not upheldBanking and creditMrs B complains about bank charges applied to her current account by Santander UK Plc. She also complains the bank did not cancel direct debits when she requested it to do so and continued to call her when she asked it to write to her only. background Mrs B wrote a number of letters to th... (2 pages)View decision -
Decision Reference DRN7441941
26 Jul 2019 Santander UK Plc Not upheldBanking and creditMr N complains that Santander UK Plc has charged him unfair overdraft charges and interest.backgroundMr N says he stopped using his Santander account and there was a balance of about £3 left in it. He says in December 2018 he mistakenly paid a restaurant bill, using his Santander account c... (2 pages)View decision -
Decision Reference DRN5244592
4 Sep 2015 Santander UK Plc Not upheldBanking and creditMr B is unhappy that Santander UK plc won’t refund payments he says he didn’t authorise. backgroundMr B says money has been taken from his Santander bank account by an internet gaming company. This company is based overseas. Mr B says his young daughter set up an a... (2 pages)View decision -
Decision Reference DRN-1565610
2 Apr 2020 Santander UK Plc Not upheldBanking and PaymentsDRN-1565610 The complaintMr A’s complaint is about overdraft charges on his current account.The details of this complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. My findingsI’ve considered all the av... (1 page)View decision -
Decision Reference DRN4820871
8 Jun 2017 Santander UK Plc UpheldBanking and creditMr F and Ms W-F are unhappy that their joint account with Santander UK Plc (Santander) has been made delinquent and that a default marker has been put on their credit file. They want their account to be re-instated and all credit markers to be removed.backgroundMr ... (3 pages)View decision -
Decision Reference DRN-4750468
28 Jun 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4750468 The complaint Mr H complains about his overdraft with Santander UK Plc, and about his account being defaulted. What happened Mr H had a student current account with Santander. On graduation, this kind of account is automatically converted into another kind, the graduate account... (2 pages)View decision -
Decision Reference DRN-1861645
27 May 2020 Santander UK Plc Not upheldBanking and PaymentsDRN-1861645 The complaintMr G complains that Santander UK Plc has put a default on his credit file, but he says he didn't know that he owed Santander any money. He wants Santander to take the default off. What happenedMr G used the account switching service to move from Santander to a... (2 pages)View decision -
Decision Reference DRN5229319
21 Oct 2016 Santander UK Plc Not upheldBanking and creditMr H is unhappy with overdraft charges Santander UK Plc applied to his business banking account. He’s also unhappy with the time he had to spend on the phone getting this sorted out. backgroundEarlier this year Mr H made a payment on his debit card and his business ... (1 page)View decision -
Decision Reference DRN0552922
10 Mar 2015 Santander UK Plc Not upheldBanking and creditMr T is unhappy about charges applied to his account by Santander UK Plc. He wants the charges refunded.backgroundTwo cheques debited Mr T’s account on 19 and 21 March 2013 taking Mr T’s current account overdrawn. Mr T went to his branch on 22 March and requested a mini-statement o... (2 pages)View decision
