We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN3813212
27 Sep 2013 Santander UK Plc Not upheldBanking and creditMr L complained about a charge that was applied to the account of company N with Santander UK Plc. background Mr L says that the charge was made due to the account being debited with a sum as a result of an error made by a third party. And the third party corrected the mistake within t... (2 pages)View decision -
Decision Reference DRN5765739
6 Sep 2017 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc didn’t notify him when he had insufficient money in his account for his direct debits to go through. backgroundMr H has incurred charges on his account because he didn’t have enough money available to cover his direct debit. He was... (2 pages)View decision -
Decision Reference DRN-4080680
25 May 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4080680 The complaint Miss S complains that Santander UK Plc wouldn’t refund payments she didn’t authorise from her account and instead registered a default and appointed third party collection agents. What happened Miss S says that she had agreed to make one payment of £2,772.76 to a ... (3 pages)View decision -
Decision Reference DRN0307188
23 May 2013 Santander UK Plc Not upheldBanking and creditMrs R complains that, when she transferred her account to Halifax, Santander UK Plc failed to transfer all of her direct debits. As a result, she incurred unpaid direct debit fees and overdraft fees and charges, which she wants refunded.our initial conclusionsThe adjudicator did no... (2 pages)View decision -
Decision Reference DRN9261772
22 Jan 2014 Santander UK Plc Not upheldBanking and creditMr B complains that Santander UK Plc told him he would not incur charges for unpaid regular payments on his current account but are now charging him. He wants the bank to refund all charges taken and pay him compensation for the distress and inconvenience.backgroundMr B opened a cur... (1 page)View decision -
Decision Reference DRN7933437
14 Jul 2017 Santander UK Plc Not upheldBanking and creditMs L complains that Santander UK Plc debited a payment to her account after she had asked for the account to be blocked.background Ms L contacted Santander when she was experiencing financial difficulties and asked them to close the account. Santander explained that ... (3 pages)View decision -
Decision Reference DRN2182568
27 Sep 2016 Santander UK Plc Not upheldBanking and creditMs M complains that Santander UK Plc applied excessive interest charges to her account. backgroundAfter Ms M’s account became overdrawn she tried to deal with the situation. But the debt increased to over £1,000 and she had difficulty repaying it. When she complained... (2 pages)View decision -
Decision Reference DRN5949705
24 Oct 2013 Santander UK Plc Not upheldBanking and creditMr J complains that Santander UK plc should not pursue him for payment of a balance which his former wife built up on their joint account after he took steps to remove his name from it. background Mr J and his wife had a joint current account. After they separated, Mr J stopped using t... (2 pages)View decision -
Decision Reference DRN9163797
15 Apr 2013 Santander UK Plc UpheldBanking and creditMiss A complains that Santander UK Plc debited her account with £2,700 against a cheque she had written for only £27. She wants the bank to pay compensation for the distress and inconvenience caused. backgroundWhen the recipient of the cheque paid it into her account the bank (not Sant... (2 pages)View decision -
Decision Reference DRN6944288
4 Nov 2016 Santander UK Plc Not upheldBanking and creditMr N complains that Santander UK plc didn’t freeze his current account when he asked them to. This led to him going overdrawn and incurring fees.backgroundMr N arranged for his wife to manage his current account with Santander while he was in prison. Sadly they sep... (2 pages)View decision
