We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 783 results
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Decision Reference DRN9530137
9 Jan 2020 Santander UK Plc UpheldBanking and creditMiss C has complained that Santander UK Plc won’t refund transactions she says she didn’t make or otherwise authorise.what happenedMiss C went on holiday with a group of relatives and their partners. She says a family member was paying for the trip, so she only took a relatively modest amo... (3 pages)View decision -
Decision Reference DRN5247877
30 Nov 2016 Santander Consumer (UK) Plc UpheldBanking and creditMr B complains that a car that was supplied to him under a conditional sale agreement with Santander Consumer (UK) plc, trading as Santander Consumer Finance, wasn’t of satisfactory quality. He also complains that the conditional sale agreement was mis-sold to him. He i... (4 pages)View decision -
Decision Reference DRN4962707
17 Mar 2016 Santander UK Plc Not upheldBanking and creditUnder the rules of the Financial Ombudsman Service, I am required to ask Mr R either to accept or reject my decision before 18 April 2016. Rebecca Connelley ombudsman at the Financial Ombudsman ServicecomplaintMr R says Santander UK Plc is taking the direct debit from... (2 pages)View decision
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