We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 6 results
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Decision Reference DRN0050006
26 Mar 2019 Tickmill UK LTD UpheldInvestment and pensionsMr I’s complaint is about the level of compensation paid by Tickmill UK LTD (Tickmill) following an error on its trading platform which affected his trading on 15 June 2018.background Tickmill acknowledged the error and responsibility for it. On 20 June 2018 it gave ... (3 pages)View decision -
Decision Reference DRN-4445987
4 Jan 2024 Tickmill UK LTD Not upheldInvestmentsDRN-4445987 The complaint Mr O complains that Tickmill UK LTD is not providing information about his deposits, withdrawals and refunds in a format which is acceptable. What happened In July 2023 Mr O asked for ‘the details of the deposit account statements that I have deposited and withdra... (2 pages)View decision -
Decision Reference DRN-3148143
28 Dec 2021 Tickmill UK LTD UpheldInvestmentsDRN-3148143 The complaint Miss L says Tickmill UK LTD (‘Tickmill’) is responsible for over 300 margin call close-outs (and a total loss of around 44,000 EUR) incurred in her trading account(s) on 9 March 2020. She says a defect in Tickmill’s payment processing system prevented her from mak... (5 pages)View decision -
Decision Reference DRN-3694710
15 Sep 2022 Tickmill UK LTD UpheldInvestmentsDRN-3694710 The complaint Mr O complains to Tickmill UK Ltd about delays incurred when attempting to add funds to his trading account. As a result of the delays, several of his positions were closed, crystallising losses which he says he would otherwise have been financially able to withst... (14 pages)View decision -
Decision Reference DRN8101364
22 Aug 2018 Tickmill UK LTD Not upheldInvestment and pensionsMr K has complained to Tickmill UK Limited (“Tickmill”) about problems he had closing foreign currency exchange positions. He says that a system fault caused the trading platform to freeze resulting in the loss of his funds.backgroundOn 2 November 2017 Mr K held ... (2 pages)View decision -
Decision Reference DRN-3387405
23 Mar 2022 Tickmill UK LTD UpheldInvestmentsDRN-3387405 The complaint Mr D says Tickmill UK LTD (‘Tickmill’) concealed and misrepresented events – events related to his West Texas Intermediate Spot Crude Oil (‘WTI Spot’) Contract for Differences trades – on 21 April 2020 (the ‘date’) and thereafter. All relevant events happened in 2... (7 pages)View decision