We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
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Your search returned 13 results
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Decision Reference DRN-4704804
27 Jun 2024 Fintern Ltd UpheldConsumer CreditDRN-4704804 The complaint Mr S complains about the service he received from Fintern Ltd, trading as Abound Loans (“Abound”). What happened Mr S complained to Abound about several issues. In particular he was concerned that a payment from his account was taken twice, and that the business d... (2 pages)View decision -
Decision Reference DRN-5483312
1 May 2025 Fintern Ltd Not upheldConsumer CreditDRN-5483312 The complaint Mr H complains about Fintern Ltd, trading as Abound, acting irresponsibly when providing a loan followed by top up loans. What happened On 31 March 2023, Mr H took out a loan with Fintern Ltd for £5,000 to consolidate his debt. The repayments were £181.27 for ... (4 pages)View decision -
Decision Reference DRN1707712
10 Jun 2020 Lex Autolease Limited Not upheldBanking and creditMr W complains that the rental agreement he signed to extend a lease for a vehicle with Lex Autolease Ltd is void as it isn’t in the correct name. He says this means that any early termination charges shouldn’t be applied.The complaint was brought on Mr W’s behalf by his wife, Mrs W but fo... (3 pages)View decision -
Decision Reference DRN-4729387
8 Apr 2024 Fintern Ltd Not upheldConsumer CreditDRN-4729387 The complaint Mr L complains that Fintern Ltd trading as Abound (‘Fintern Ltd’) irresponsibly gave him a loan that he couldn’t afford. What happened In March 2022, Mr L asked for and was given a loan for £5,000 which had a term of 29 months. In 2023, Mr L complained to Fintern ... (3 pages)View decision -
Decision Reference DRN8705014
31 Jan 2017 Walbrook Capital Markets Limited UpheldInvestment and pensionsMr S has complained that FXCM charged a fee on his share-holding account. He saysFXCM didn’t tell him about the fee. The account was with FXCM Securities. It’s now called Walbrook Capital Markets Limited. But I will call it FXCM.backgroundMr S opened an account ... (3 pages)View decision -
Decision Reference DRN-4273875
16 Aug 2023 more 2 life Ltd UpheldMortgagesDRN-4273875 The complaint This complaint’s about an equity release mortgage that Mr A and Mrs B took out over late 2022/early 2023 with more 2 life Ltd trading as Standard Life Home Finance (SLHF). The crux of the complaint is about errors and delays on the part of SLHF and its solicitors ... (3 pages)View decision -
Decision Reference DRN0137941
17 Jan 2017 Walbrook Capital Markets Limited Not upheldInvestment and pensionsMr O’s complaint is that FXCM charged a fee on his shareholding account. He says FXCM didn’t tell him about the fee. FXCM’s now called Walbrook Capital Markets Limited. background Mr O opened a share dealing account in 2010. He was not an active share trader. In... (4 pages)View decision -
Decision Reference DRN2681946
19 Mar 2018 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)2 complaintMr W is unhappy with his home insurer Royal & Sun Alliance Insurance Plc (RSA) because it has declined his claim made for damage to his sewage receptacle.backgroundMr W made a claim to RSA. He told it that part of his septic tank had collapsed. RSA... (3 pages)View decision -
Decision Reference DRN3377015
17 Nov 2016 Walbrook Capital Markets Limited UpheldInvestment and pensionsMs L’s complaint is that FXCM charged a fee on her share-holding account. On receiving the complaint FXCM halved the debt that had accumulated as a result of the fee. FXCM then sold her shares in order to clear the balance. The account is with FXCM Securities. It’... (5 pages)View decision -
Decision Reference DRN8259015
15 Nov 2016 Walbrook Capital Markets Limited UpheldInvestment and pensionsMs L’s complaint is that FXCM charged a fee on her share-holding account. She says FXCM did not tell her about the fee. The account was with FXCM Securities. It’s now called Walbrook Capital Markets Limited. backgroundI issued a provisional decision in this case. I ... (6 pages)View decision
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