We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
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Your search returned 14 results
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Decision Reference DRN8259015
15 Nov 2016 Walbrook Capital Markets Limited UpheldInvestment and pensionsMs L’s complaint is that FXCM charged a fee on her share-holding account. She says FXCM did not tell her about the fee. The account was with FXCM Securities. It’s now called Walbrook Capital Markets Limited. backgroundI issued a provisional decision in this case. I ... (6 pages)View decision -
Decision Reference DRN3879952
16 Nov 2016 Walbrook Capital Markets Limited UpheldInvestment and pensionsMr F’s complaint is that FXCM charged a fee on his share-holding account. He says FXCM did not tell him about the fee. The account was with FXCM Securities. It’s now called Walbrook Capital Markets Limited. backgroundI issued a provisional decision on 20 October ... (5 pages)View decision -
Decision Reference DRN-5192984
6 Dec 2024 Fintern Ltd UpheldConsumer CreditDRN-5192984 The complaint Mrs S complained that Fintern Ltd, trading as Abound Loans (“Fintern”) irresponsibly granted her a loan, in May 2023, that she couldn’t afford to repay. What happened Mrs S took out the loan of £9,276.86, over a term of 61 months, in May 2023. Part of this was... (6 pages)View decision -
Decision Reference DRN1048048
23 Sep 2020 Financial Services Gateway Ltd UpheldInvestment and pensionsMrs J agreed to a holistic financial planning service with Financial Services Gateway Ltd (FSG). She has complained about a number of issues relating to that agreement. In summary, these are: FSG advised her to place the proceeds from the sale of her business on a platform. This money was... (26 pages)View decision
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