We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1938 results
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Decision Reference DRN-5579697
29 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5579697 The complaint Mr U has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In August 2024 Monzo received a fraud report from another bank about a payment made into Mr U’s Monzo account. This payment was fo... (2 pages)View decision -
Decision Reference DRN0401273
29 Oct 2019 Accord Mortgages Limited Not upheldBanking and creditMr and Mrs G complain that Accord Mortgages Limited made an entry about them on a fraud prevention database when it rejected a mortgage application they’d made.backgroundMr G already had a mortgage. He approached a broker in 2017 to discuss re-mortgaging and adding Mrs G to the mortgage. I... (2 pages)View decision -
Decision Reference DRN-3128945
7 Dec 2021 TSB Bank plc Not upheldMortgagesDRN-3128945 The complaint Mr A and Mrs R complain that TSB Bank plc made an entry about them on a fraud prevention database, CIFAS, when they applied for a mortgage. What happened Mr A and Mrs R applied for a mortgage with TSB. It refused their application and made entries about both of th... (2 pages)View decision -
Decision Reference DRN-5138547
14 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5138547 The complaint Mrs A complains that Monzo Bank Ltd unfairly registered a marker about her at Cifas, the national fraud database. She wasn’t the marker removed. What happened Background Mrs A had an account with Monzo. On 14 March 2024, a payment of just over £150.00 was made... (4 pages)View decision -
Decision Reference DRN-5904193
5 Dec 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5904193 The complaint Mr H has complained HSBC UK Bank plc won’t remove a fraud-related marker they’ve lodged in his name. What happened Mr H discovered a fraud-related marker in his name which HSBC had lodged. This was causing him increasing inconvenience in managing his finances. ... (2 pages)View decision -
Decision Reference DRN-4728397
24 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4728397 The complaint Mr R complains that Monzo Bank Ltd unfairly registered a marker about him at Cifas, the national fraud database. What happened Mr R had an account with Monzo, which he opened in 2018. In March 2022, a payment of £110 was made into Mr R’s account, from an indi... (4 pages)View decision -
Decision Reference DRN-5576561
23 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5576561 The complaint Mr S complains Barclays Bank UK PLC recorded a fraud marker at Cifas and closed his account. He doesn’t think it’s treated him fairly. What happened I issued my provisional decision on this complaint and invited both parties to let me have any further comments ... (5 pages)View decision -
Decision Reference DRN4343473
11 May 2020 Barclays Bank UK PLC Not upheldBanking and creditMr S complains that Barclays Bank UK plc closed his account and logged information about him with CIFAS, the UK’s fraud alert service.backgroundMr S had an account with Barclays. Over several days at the end of December 2017 and in early January 2018 the account received a large number of ... (2 pages)View decision -
Decision Reference DRN-5929740
3 Feb 2026 Starling Bank Limited Not upheldBanking and PaymentsDRN-5929740 The complaint Mr F complains Starling Bank Limited recorded a marker against him on a fraud database. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr F received a large payment into his Starling account through a bank transfer ... (2 pages)View decision -
Decision Reference DRN-5959917
28 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5959917 The complaint Mr R has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr R opened an account with Monzo in January 2025. In June 2025 Monzo received a fraud report from another bank about a payment ma... (2 pages)View decision