We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1668 results
-
Decision Reference DRN-2501365
3 Mar 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2501365 The complaint Mr H complains that Barclays Bank UK PLC has registered a marker at CIFAS, the national fraud database. What happened Mr H says that Barclays had registered the marker after he made an application for an account. He says that his application wasn’t fraudulent, and... (3 pages)View decision -
Decision Reference DRN-5619063
20 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5619063 The complaint P had a business current account with Barclays that was blocked then closed and a CIFAS marker reported. P says the CIFAS was incorrect but was later removed. Mrs P is unhappy the account was blocked and closed and the impact the CIFAS has had on her, and the b... (5 pages)View decision -
Decision Reference DRN8994676
16 Dec 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss F is unhappy that Barclays Bank UK PLC added a Credit Fraud Avoidance System (CIFAS) marker against her name. And she’s unable to open another bank account. backgroundMiss F had two bank accounts with Barclays Bank. On the 1 May 2018 two payments were made into Miss F’s current accoun... (3 pages)View decision -
Decision Reference DRN4703546
6 Dec 2019 Barclays Bank UK PLC UpheldBanking and creditMr and Mrs A complain that Barclays Bank UK plc closed their accounts and placed a CIFAS marker against Mr A’s name. CIFAS is the UK’s fraud alert service. backgroundIn May 2017 Mr and Mrs A received a payment into their joint account with Barclays. The sending bank said that its customer... (2 pages)View decision -
Decision Reference DRN8167626
15 Mar 2018 Experian Limited Not upheldBanking and creditMr H has complained that Experian Limited provided a poor service when he asked about a fraud marker on his file.backgroundMr H said he didn’t get a job because of information on his credit file.He asked Experian for an explanation. It told him a bank had registered... (2 pages)View decision -
Decision Reference DRN5263239
30 Dec 2019 National Westminster Bank Plc Not upheldBanking and creditMr B complains that National Westminster Bank Plc has registered a marker on the database at CIFAS the UK’s fraud prevention service.backgroundMr B says that he had not been using his bank account with NatWest. He kept his debit card and his PIN in his wallet and he’d lost this in March or... (3 pages)View decision -
Decision Reference DRN0078318
26 Mar 2018 Barclays Bank Plc UpheldBanking and creditMr B complains that Barclays Bank Plc wrongly placed a record against his name on the Credit Industry Fraud Avoidance Scheme (CIFAS) database.backgroundMr B had an account with Barclays bank. In June 2017 Mr B went to withdraw money from a cash machine and the machine ... (2 pages)View decision -
Decision Reference DRN-3574510
28 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3574510 The complaint Mr K has complained that HSBC UK Bank Plc has registered a marker against him at CIFAS – the national fraud database. What’s happened? HSBC decided to terminate its banking relationship with Mr K in May 2018, and it registered a fraud marker against him with CIFAS... (2 pages)View decision -
Decision Reference DRN-4332292
6 Dec 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4332292 The complaint Mr S complains Nationwide Building Society blocked and later closed his accounts. He’s unhappy with how he’s been treated by Nationwide and would like compensation. What happened The facts which led to Mr S bringing this complaint to our service are well known to ... (5 pages)View decision -
Decision Reference DRN-4343855
7 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4343855 The complaint Mr M complains that he had a Cifas marker registered against him by Barclays Bank UK PLC (‘Barclays’) without due cause. What happened In June 2018 Mr M applied and was approved for an ISA account with Barclays. When Barclays made further checks after the applicat... (3 pages)View decision
