We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1668 results
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Decision Reference DRN-2839034
24 Jun 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2839034 The complaint Miss B complains that Barclays Bank UK PLC has registered a marker about her at CIFAS, the national fraud database. What happened Miss B applied for a current account with Barclays in 2017. It didn’t accept her application. In 2020 she complained when she found ou... (3 pages)View decision -
Decision Reference DRN-3652164
4 Oct 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3652164 The complaint Miss L has complained that PrePay Technologies Limited registered a marker against her at CIFAS, the national fraud database. What happened This complaint surrounds a Monese branded account. In 2020, Miss L opened the account. It was then used to receive and pass ... (3 pages)View decision -
Decision Reference DRN1655042
6 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditMiss S complains that Barclays Bank UK plc recorded a CIFAS marker against her name and won’t remove it. CIFAS is a fraud alert service.backgroundMiss S has explained that someone from her school approached her and persuaded her to let him have her bank card and other details. He said that... (2 pages)View decision -
Decision Reference DRN-4855130
11 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4855130 The complaint Mr D has complained National Westminster Bank plc lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2020 Mr D was told by NatWest that they were closing his account. In 2024 Mr D complained and asked NatWest to r... (1 page)View decision -
Decision Reference DRN9726947
7 Mar 2014 Barclays Bank Plc UpheldBanking and creditMr H complains that Barclays Bank plc closed his account without notice and has registered his details with CIFAS, the national fraud alert service.background Mr H says that he got a job through a website. He had to provide his bank account details and two payments were made to it. Mr ... (1 page)View decision -
Decision Reference DRN4206903
5 Mar 2020 Shop Direct Finance Company Limited UpheldBanking and creditMr C complains that Shop Direct Finance Company Limited wrongly recorded a CIFASmarker against his name. CIFAS is the UK’s fraud alert service. Mr C says that, as a result ofthe marker, he lost significant sums in earnings. He wants Shop Direct to compensate himfor those losses.backgroundI... (3 pages)View decision -
Decision Reference DRN6580389
23 Jan 2020 Bank of Scotland Plc UpheldBanking and creditMr G complains that Bank of Scotland plc closed his account and recorded information with CIFAS, the UK’s fraud alert service. backgroundIn 2016 Mr G received a payment into his account, which Bank of Scotland identified as fraudulent. That is, the holder of the account from which the paym... (2 pages)View decision -
Decision Reference DRN-4368028
12 Mar 2024 Koto Card Limited UpheldBanking and PaymentsDRN-4368028 The complaint Mr B complains that Koto Card Limited unfairly recorded a marker against him with the fraud prevention agency CIFAS, which was subsequently removed. He’d like compensation for the disruption this caused. What happened The facts of this case are known to both parti... (2 pages)View decision -
Decision Reference DRN-3068141
16 Nov 2021 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3068141 The complaint The complaint, in summary is that Clydesdale Bank Plc unfairly declined N’s application to switch its business bank account from another provider and placed a CIFAS marker against its director. With the liquidator’s consent Mr N, the director of N, has brought the... (3 pages)View decision -
Decision Reference DRN1021755
15 May 2020 Close Brothers Limited Not upheldBanking and creditComplaintMr C complains that Close Brothers Limited placed a CIFAS marker on his credit file without notifying him.BackgroundIn January 2011 Mr C bought a car funded by a conditional loan provided by Close Brothers. In 2013 Mr C sold the car before he had repaid the loan without telling Cl... (2 pages)View decision
