We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
-
Decision Reference DRN-3298168
31 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3298168 The complaint Mr O is unhappy that HSBC added a CIFAS marker to his record which resulted in his bank accounts elsewhere being closed. He said this had a substantial impact on his wellbeing and university studies and he is seeking compensation from HSBC. What happened HSBC rece... (5 pages)View decision -
Decision Reference DRN-2835497
15 Jun 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2835497 The complaint Miss E complains that Barclays Bank UK PLC closed her account and registered a marker at CIFAS, the national fraud database. What happened Miss E says she saw information on social media about a way of making money. She contacted the person involved who wouldn’t g... (2 pages)View decision -
Decision Reference DRN-5183793
4 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5183793 The complaint Mr R complains that Nationwide Building Society loaded a fraud-related marker against his name with Cifas and closed his account, which had a great impact on him. What happened On 13 September 2024, Nationwide received a fraud report from a third-party bank al... (2 pages)View decision -
Decision Reference DRN-2786368
28 Apr 2021 Conister Finance & Leasing Ltd Not upheldBanking and PaymentsDRN-2786368 The complaint A limited company, which I’ll refer to as O, complains Conister Finance & Leasing Ltd unfairly declined its application for a Bounce Back Loan. O’s director, Mr A, brings the complaint on its behalf. What happened O applied to Conister for a Bounce Back Loan o... (2 pages)View decision -
Decision Reference DRN-5382676
24 Mar 2025 Kroo Bank Ltd Not upheldBanking and PaymentsDRN-5382676 The complaint Miss M is unhappy that Kroo Bank Ltd applied a Cifas marker against her name. She would like the marker removed. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In December 2023 an a... (2 pages)View decision -
Decision Reference DRN5348177
28 Feb 2020 Nationwide Building Society Not upheldBanking and creditComplaintMr Q complains that Nationwide Building Society closed his account and recorded a CIFAS marker against his name. He says this meant he couldn’t work because he couldn’t open a bank account. CIFAS is one of the UK’s fraud alert services.BackgroundNationwide closed Mr Q’s account in... (2 pages)View decision -
Decision Reference DRN-2190344
10 Dec 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2190344 The complaint Mr K has complained Barclays Bank UK PLC has placed a marker about the misuse of his account facility on his record. He doesn’t believe he did anything to cause this. What happened Mr K had an account with Barclays which was closed on 8 April 2016. In 2019 he went... (2 pages)View decision -
Decision Reference DRN4773822
11 Jul 2017 National Westminster Bank Plc Not upheldBanking and creditMr A complains that National Westminster Bank Plc has added a fraud marker against his name based on incorrect information.backgroundIn 2013 Mr A applied for a mortgage with NatWest through a broker. NatWest declined the application and Mr A eventually applied succes... (2 pages)View decision -
Decision Reference DRN-4845058
9 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4845058 The complaint I have reviewed the information provided in this case and I have decided not to uphold Mr D’s complaint. Mr D complains that Monzo Bank Ltd added his name to the CIFAS fraud database. He says this has impacted him emotionally and financially, as other banks ha... (3 pages)View decision -
Decision Reference DRN-2417795
6 Jan 2021 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-2417795 The complaint Mr B complains that Capital One (Europe) plc allowed a fraudster to access his account and amend the phone number. What happened Capital One says it received a call on 3 September 2019 from someone who had Mr B’s personal information. The caller was able to provid... (2 pages)View decision