We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
-
Decision Reference DRN-3018306
7 Oct 2021 Nationwide Building Society Not upheldBanking and PaymentsDRN-3018306 The complaint Mr K complains that Nationwide Building Society recorded a marker at CIFAS, the national fraud database. What happened Mr K says he was threatened by an individual and he had to allow that person access to his bank account at Nationwide. He wasn’t responsible for ... (3 pages)View decision -
Decision Reference DRN-5360535
27 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5360535 The complaint Mr G complains that Barclays Bank UK Plc (‘Barclays’) registered a Cifas marker against him without due cause. What happened The circumstances of this complaint are well known to both parties, so I will not repeat every detail of what happened here. But, in sum... (3 pages)View decision -
Decision Reference DRN4479628
23 Dec 2019 Barclays Bank UK PLC UpheldBanking and creditMr M has complained Barclays Bank UK Plc closed his accounts and placed a fraud marker on his record.backgroundOn 4 July 2017 Barclays gave Mr M immediate notice of their intention to close his accounts. He complained that he’d not been told why. He’d also tried to open an account with ano... (3 pages)View decision -
Decision Reference DRN-2666204
1 Jul 2021 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-2666204 The complaint Mr O and Ms G are unhappy Bank of Scotland (trading as Halifax) blocked and closed their accounts and registered a CIFAS against Mr O, meaning he hasn’t been able to open an account elsewhere. Because the accounts are held jointly, I have referred to both Mr O and... (3 pages)View decision -
Decision Reference DRN-5264166
14 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5264166 The complaint Mr O complains Monzo Bank Ltd, trading as Monzo, closed his account without notice nor explanation and applied a fraud marker against him. Mr O says Monzo’s actions have substantively impacted him, and his plans, given his young age and status as a student. To ... (3 pages)View decision -
Decision Reference DRN-3688342
26 Sep 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3688342 The complaint Miss R complains that National Westminster Bank Plc closed her account and registered a marker at CIFAS, the national fraud database. What happened Miss R says she gave her account number and sort code to a friend at school who wanted to receive money while waitin... (3 pages)View decision -
Decision Reference DRN8718014
23 Jan 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMr U complains The Royal Bank of Scotland Plc won’t remove information it passed to the Credit Industry Fraud Avoidance System (“CIFAS”). And this is now affecting his ability to obtain credit.backgroundMr U had an account with RBS. In March 2016, just under £8,000 was... (2 pages)View decision -
Decision Reference DRN-4281478
30 Aug 2023 Nationwide Building Society Not upheldBanking and PaymentsDRN-4281478 The complaint Mr A has complained Nationwide Building Society has lodged a fraud-related marker on the industry fraud database, CIFAS, which has stopped him opening up a bank account. What happened In early 2023 Mr A tried to open a bank account. His application was rejected. H... (2 pages)View decision -
Decision Reference DRN4541080
20 Dec 2019 Barclays Bank UK PLC UpheldBanking and creditMiss U has complained Barclays Bank UK PLC closed her accounts and placed a fraud marker on her record.backgroundMiss U brought her complaint to the ombudsman service after Barclays had closed her accounts and lodged a CIFAS marker against her name. They told her they’d closed her accounts... (3 pages)View decision -
Decision Reference DRN-1979087
16 Oct 2020 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-1979087 The complaint Mr A complains that Brent Shrine Credit Union Limited has recorded a marker on CIFAS the national fraud database. What happened Mr A applied for a £15,000 loan from Brent Shrine. It requested he send supporting information including bank statements which he did on... (3 pages)View decision